iLoyal is the Loyalty and CRM offering from IBS. iLoyal is built on the same core technology and framework as iFly Loyalty, our state of the art airline solution. iLoyal will provide the non-air loyalty market the same game changing technology and business advantages that iFly is providing to airlines around the world.

iLoyal provides two key capabilities:

• Core Loyalty Management
• Analytics and Campaigns

Core Loyalty Management

• Rules based Loyalty Program Management (Programs, Members, Tiers, Currencies, Promotions)
• Partner and Contracts Management
• Earn & Burn Engine
• Service Center
• Communications Management
• Administrator Console (Management of Users, Roles, Workflows, Configuration Parameters)

Analytics and Campaigns

• Customer Analytics (Value Scoring – Current and Life time, Churn Modeling)
• Fraud Analytics (Detection and Prevention)
• Management Analytics (KPI Dashboards, Program Performance)
• Segmentation
• Campaign Management (Planning, Configuration, Scheduling, Execution and Response Tracking)
• Incentive Management
• Ad hoc querying and reporting

• iFly Loyalty CRM White Paper Download