Closed loop Feedback management solution to help enhance and proactively aid the ASQ surveys, being conducted across Airport terminals.

mTracker, our PRM engine, is a secure web-based engine which performs (3) key functions, namely: (1) Capture feedback; (2) Notify relevant stakeholders of the feedback; and (3) Analyze - provide a rich set of analytical reports/dashboards against the inputs received. All information on the system is processed in real-time and is accurate as of the last data input captured.

Some of the key benefits for the Airport by deploying the solution would be

• Real-time, multi-modal Passenger Relationship Management (PRM) engine captures, notifies and analyzes feedback from airport customers (Capture is possible through the Airport Portals, Mobile , Social media, IVRS , Kiosks and even manual forms @ the Airport)
• Optimizes spend allocation on passenger experience parameters across various terminals in an airport
• Enable Airports to efficiently benchmark and scale Passenger experiences as you grow in number of airports and in passenger Traffic