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Testimonial

“TIACT selected IBS because of the competitive rates offered and the technical competence. We were very impressed with IBS’ internal control processes, with different departments checking and reviewing the progress of projects. We knew we could rely on IBS’ internal control processes. We think that a mix of IBS’ experience in implementing solutions for the airline industry as well as in cargo solutions can help us make our concept for Tokyo international airport a reality. We believe that IBS’ knowledge and experience will enable TIACT to realize its big dream.”

Terutake KATO, President & CEO,
Tokyo International Air Cargo Terminal Ltd. (TIACT).
on the eve of LOGisTech Tokyo, 2008
Support Print E-mail
We provide two kinds of support: production support and issue resolution and administrative support.

Production Support and Issue Resolution
Our 24/7 production support, maintenance and Root Cause Analysis (RCA) wing takes care of all production-related issues . We also offer Self-Learning Production Support Framework (SPSF), which assists in diagnosing pain points and fixing issues. We do this by building a database of redundant problem scenarios and identifying the best alternative solutions.

Administrative Support
We provide system monitoring activities that include availability, utilization of resources and performance. We also offer related administrative activities such as scheduling jobs, resource allocation and database administration and support.

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