IBS Software Services - Airline Ancillary Revenue Generation solution

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aiREV

Testimonial

“We had to change from main frame to the open system immediately, to catch up with the changes we faced in global business. We felt that IBS was technically at a top level for creating the solution that would process the high transaction demands of our system. We are counting on IBS’ capability to support us, and to solve many major problems. Although we were very skeptical at the beginning about the potential language problem, we did not have to worry about the problem at all. We believe that we will be able to finish our specifications as scheduled, with IBS support. We consider IBS as a true business partner and will continue to work together with IBS to optimize IT investment in the future.”

Katsuhiro Hanagami, Senior Manager, Global & Open System Promotion Project, Business Process Innovation Div.,
Hitachi Construction Machinery Co., Ltd,
on the eve of LOGisTech Tokyo, 2008.

Airline Ancillary Revenue Generation solution

The aiREV framework was developed based on IBS’ decade long experience in creating software products for the travel and transportation industries. The aiREV framework enables airlines deploy ancillary revenue solutions faster and cheaper than the current market solutions.

A la carte pricing
Unbundling fares lowers costs while allowing customers to pay for only the products and services the customer wants.
Unbundling fares removes elements of the airline fare product which the customers may have expected to be included in the base fare. Checked baggage, call centre bookings, in flight beverages and movies, magazines, games and priority treatment at the airport have become very popular unbundled purchases.

Commissionable products and services
Airlines have significant opportunity to earn incremental revenue by offering its customers products and services that enhance the travel experience. Travel attachments are usually 100% incremental and are one of the easiest revenue sources since customers are already engaging in these activities. Travel products and services that offer a steady stream of revenue include Activity-Based Packages, Car Rental, Hotel Booking, Foreign Currency Exchange, Travel Insurance, Hotel Booking, Online Gaming.

Frequent flyer programs
Sale of frequent flyer miles to members is an avenue for ancillary revenue from loyalty programs. With loyalty program technology from IBS costing less than a dollar per member, ancillary revenue from loyalty programs is a source that airlines can ill afford to overlook.

Depending on the ancillary revenue strategy of an airline, aiREV can be used to build solutions that use one or more products from the IBS portfolio and reusable software components and frameworks to deliver a solution that is appropriate for an airline. Three leading charter airlines in the Europe recently maximized their ancillary revenue opportunities by implementing a custom-built seating and special service request handling tool developed by IBS.

The aiREV framework draws upon three key products in the IBS portfolio: iFly Tour, iFly Serve and iFly Loyalty

iFly Tour - A functionally rich travel distribution platform that enables the individual and packaged distribution of commissionable products and services to the B2B and B2C travel markets.

iFly Serve - A product that enables airline operations, with functional focus on a la carte pricing of on-board amenities and services.

iFly Loyalty - A next generation loyalty management solution.

aiREV is scalable, easy-to-use and designed on new generation technology platforms. aiREV allows you to meet your revenue targets while keeping customer expectations high.

Key Features

Interface with third party suppliers for travel attachments like hotels, cars, tours, activities and insurance
Payment gateway interfaces to support e-commerce transactions
Ensure fulfillment of services requested by generating handling agent messages and reports

Business Benefits

Earn incremental revenue through the sale of onboard services and travel attachments
Improves operational efficiency through the automation of business processes like seating and messaging
Improves customer satisfaction
Reduces the lead time required to deploy technology solutions
Reduce operating costs - passenger information and handling agent messages sent to various stations using SITA messaging protocols or via e-mail

Fliers
aiREV - Specially designed to take care of ancillary revenue and streamline operations of your airline. Download.

Case study
End- to- End solution for managing Special Service Requests. Download.

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