IBS Software Services - Airline Re-accommodation Solution

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aiSEAT

Testimonial

“We had to change from main frame to the open system immediately, to catch up with the changes we faced in global business. We felt that IBS was technically at a top level for creating the solution that would process the high transaction demands of our system. We are counting on IBS’ capability to support us, and to solve many major problems. Although we were very skeptical at the beginning about the potential language problem, we did not have to worry about the problem at all. We believe that we will be able to finish our specifications as scheduled, with IBS support. We consider IBS as a true business partner and will continue to work together with IBS to optimize IT investment in the future.”

Katsuhiro Hanagami, Senior Manager, Global & Open System Promotion Project, Business Process Innovation Div.,
Hitachi Construction Machinery Co., Ltd,
on the eve of LOGisTech Tokyo, 2008.

Airline Re-accommodation Solution

Managing schedule changes and disruptions proactively protects airline revenues and retains consumer confidence and loyalty. aiSEAT the airline re-accommodation framework from IBS enables airline staff to easily identify the impact of schedule changes by highlighting the changes between two schedule sets.

aiSEAT is built based on the experience that IBS has gained through working with leading world-class carriers and has the flexibility to move passengers from the affected flight to alternate flights without user intervention. It supports automated comparison of flight schedule sets and identifies schedule disruptions based on the incoming Standard Schedule Messages (SSM) and Adhoc Schedule Messages (ASM).

aiSEAT can also be customized to send schedule change related commands to legacy systems that lack the capability to automatically compare and update seasonal flight schedules.

Key Features

Manages passenger re-accommodation through message based interfaces for schedule and PNR data import
Loads and processes standard schedule messages
Facility to maintain multiple schedule sets
Provides automated comparison of schedules to highlight changes
Configurable business parameters for identification of protection flights
Provides automated re-accommodation of passengers with minimal manual intervention with, manual overrides for flexibility

Business Benefits

High accuracy and elimination of human error through automated comparison of schedule sets
Revenue protection through proactive identification of re-accommodation opportunities
Greater customer satisfaction through proactive resolution of schedule changes and disruptions
Automated re-accommodation processing frees front line staff to manage customer service issues
Protects existing investments in Reservation systems through standard message based interfaces

Flier
Airline Re-accommodation Solution
aiSEAT - A comprehensive solution that manages passenger re-accommodation proactively. Download.

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