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Proactive answers. For charter airlines. |
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Looking for an easy way to handle special requests of charter airlines?
Allow us to introduce iFly Serve - a proactive software. Specially designed to take care of special services requests, it configures inventory, and thus allows you to keep up to market trends and requirements. You can now reconcile passengers from external sources and allocate seats within minutes.
With specific passenger details, you can serve and manage customer requirements better, and ensure continuously effective communication. You also have a complete audit trail right from the customer to the agents who are responsible for the delivery of these special services.
- Creates unlimited number of Special Services Requests specific to your own requirements
- Allows any type of service to be created for your charter airline quickly and efficiently because of its user-managed Special Services Request configuration tool
- Consolidates passenger Special Services Requests from reservation systems and third parties (airlines, tour operators, etc)
- Pre-seat passengers automatically, taking into consideration configurable seat preferences (extra leg room, special seats, etc)
- Over-rides automatic seating by using ‘drag and drop’ feature
- Ensures accurate delivery of service by generating handling agent messages that lists passenger, booking and Special Services Request details
- Sends passenger information and handling agent messages to various stations using SITA messaging protocols or via e-mail thereby reducing operation costs
- Generates a wide range of operational and management reports
- Ensures correct and timely follow-up of all queries and complaints from pre-flight to post-flight operations integrated by ‘diary’ function for call-center / customer service staff
- Ensures up-to-date flying program information with its integration to flight operations functionality
- Follows best practices ensuring effective and logical workflows with proven functionality developed in co-operation with industry specific business scenarios and user requirements
- Integrates with external systems like flight operations, crew reporting, E-mail and credit card payment gateway
- Provides cost-effective solutions with automated processes, user friendly and logical workflow, modern application design, fast implementation and scalable, future-proof design
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PRODUCTS 