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Looking for a much smoother way to handle the customized and special requests of charter airlines?
Allow us to introduce iFly Serve - a proactive software. Specially designed to take care of special services requests, it configures inventory, and thus allows you to keep up to market trends and requirements.
You can now reconcile passengers from external sources and allocate seats within minutes. The result: Your staff has more time for customer management and revenue-earning from special services request sales.
With specific passenger details, you can serve and manage customer requirements better, and ensure continuously effective communication. You also have a complete audit trail right from the customer to the agents who are responsible for the delivery of these special services.
iFly Serve is scalable and future-proof in its design. Easy to use and proven, it allows you to meet your customer’s satisfaction levels.
Ensures effective communication. Improves customer satisfaction
iFly Serve is packed with amazing features that:
- Create an unlimited number of Special Services Requests specific to your own requirements
- Allow any type of service to be created for your charter airline quickly and efficiently because of its user-managed Special Services Request configuration tool
- Consolidate passenger Special Services Requests from reservation systems and third parties (airlines, tour operators, etc)
- Pre-seat passengers automatically, taking into consideration configurable seat preferences (extra leg room, special seats, etc)
- Over-ride automatic seating by using ‘drag and drop’ feature
- Ensure accurate delivery of service by generating handling agent messages that lists passenger, booking and Special Services Request details
- Send passenger information and handling agent messages to various stations using SITA messaging protocols or via e-mail thereby reducing operation costs
- Generate a wide range of operational and management reports
- Ensure correct and timely follow-up of all queries and complaints from pre-flight to post-flight operations integrated by ‘diary’ function for call-center / customer service staff
- Ensure up-to-date flying program information with its integration to flight operations functionality
Ensures effective and logical workflows. Reduces costs.
Here's what iFly Serve does to make life easier for you:
- Follows best practices ensuring effective and logical workflows with proven functionality developed in co-operation with industry specific business scenarios and user requirements
- Integrates with external systems like flight operations, crew reporting, E-mail and credit card payment gateway
- Provides cost-effective solutions with automated processes, user friendly and logical workflow, modern application design, fast implementation and scalable, future-proof design
You could also read more on other products related to airline passenger services, for instance how:
- iFly Res for Airline Passenger reservations, check-in, inventory management, fares, ticketing and departure control
- iFly Loyalty for Airline passenger loyalty and customer relationship management
- iFly Staff for Airline staff travel management
- iFly DCS for Airport flight departure control
- iFly Tour for Airline holidays & tours management
- iFly RDS an eCommerce platform for dynamically packaging and distributing travel products directly
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