Overview

iFly Res is designed to support evolving business models, helping airlines to adapt to their environment quickly. Its customer centric features help airlines to recognize and provide value added services to its customers through all touch points. The sophisticated inventory and yield management mechanisms coupled with powerful decision support analytics provide the tools airlines need to maximize revenues and profits.

Built from the ground up, iFly Res replaces legacy architecture currently prevailing in the industry, with a modular state-of-the-art-technology. The iFly Res architecture harnesses the capabilities and runtime infrastructures offered by J2EE environment. It inherits the J2EE runtime services, supporting a flexible platform for executing complex business logic.

Scalable architecture, flexible design, configurable rule engines and streamlined workflows make iFly Res a powerful and differentiating tool. No wonder, iFly Res enables airlines to achieve sustainable growth and enhanced profitability.

Benefits

Maximize Revenues

• Provides faster go-to market capabilities with the ability to design, deploy and evaluate effectiveness of campaigns and product offerings
• Facilitates up sell and cross sell of flight and travel related services, enhancing ancillary revenue earning opportunities
• Enables airlines to augment existing product offerings by facilitating partnerships
• Provides airlines with diverse options for product distribution significantly expanding market reach

Minimize Costs

• Integrates seamlessly with existing systems irrespective of the technology platforms, protecting investments
• Intuitive and easy to learn product reduces training costs and employee replacement costs
• Overall reduction in total cost of system ownership through reduced operational and maintenance costs
• Reduced investments and time for deployment

Improve Productivity

• Ability to rapidly deploy new functionality as the business model evolves
  Saves passenger servicing time of reservations and check-in agents, through intuitive workflows
• Automated complex, critical and time consuming processes such as passenger servicing and disruption management
• Operational and Management reports to measure productivity and identify areas for improvement

Improve Customer Service

• Supports extensive passenger self-service options including kiosks, web-based booking and check-in as well as other emerging customer touch points
• Provides seamless integration of various travel service options into a single offering to provide a ‘one stop shop’ travel experience
• Ability to recognize valuable customers and provide value added services through all touch points
• Supports management of customer preferences, identification of travel patterns and captures trip experiences facilitating a better understanding of the customer

Respond to Market Changes

• Ability to run campaigns by instantly deploying special promotions, discounts, and other competition-beating options.
• Ability to offer features to differentiate product offerings from competitors
• Ability to expand to newer markets and accommodate increasing passenger volumes easily.

Architecture

iFly Res, with its underlying flexible, yet robust architecture can seamlessly interface with existing systems, to help provide end to end business process support and integration between different airline departments to help achieve common business goals, where as older generation systems may simply fail to achieve this due to the inherent technological limitations in them.

The iFly Res open modular architecture provides the flexibility to bring to market innovative thought processes as business models evolve, as the functionalities are supported by rules-based processing and parameter-driven business processes. The airlines benefit from powerful, yet simple to comprehend rules-based engines and parameters, providing unmatched operational flexibility and response speed to cater to the needs of a dynamically changing market.

Advanced modular architecture enables airlines to make adjustments quickly and to easily respond to changing market conditions and competitive initiatives without the need for complex and costly development.

The system is developed conforming to multi-tier application architecture, with a flexible presentation layer which supports a variety of commonly used devices and access methods, a mid-tier application layer which handles the complex business logic, and a back-end which manages the database functions. Each of the multi-layers performs clearly delineated tasks preventing a rippling effect through other layers.

Support

iFly Res is backed by a professional product support and enhancement organization, providing reliable, responsive and cost effective support for this mission critical system.

The core support teams work together to deliver highly responsive and competent support services. A responsive and cost effective support system, keeps iFly Res up and running 24 / 7 / 365.

Experienced in software product customer services and airline passenger service system functions, this team is responsible for the overall level of service to the customer. Engaged from the beginning in setting service level scope and commitments, the team is involved through implementation, conversion and ongoing service support. The overall mission is to serve as the advocate of the customer across all aspects of service delivery.

The iFly Res R&D team coordinates the iFly Res product roadmap, manages customer forums, maintains iFly Res product knowledge base and establishes iFly Res product release plans. As experts in passenger service system function and technology, this team also provides active support for resolution of iFly Res product issues.

The Business Operations and Implementations team takes on the responsibility for coordinating implementation and migration plans for all customers. In addition, the team coordinates all hosting services with the Operations services provider.