Want systems that handle airline reservations, completely?
Manage special services to your customers? Distribute your inventory over the web? Automate your revenue accounting and MIS systems? Manage flight operations, better? Make data widely accessible? Get a better handle on crew training? Monitor aircraft maintenance, more efficiently?
IBS can help you with all this, and more. As one of the pioneers in complex airline applications using new-generation technologies, our services cover:
New-Generation Passenger Services System
We use our expertise and experience in the airline domain, to offer you services such as Internet Booking Engines, Special Service Request processing systems and Baggage Claim Management systems.
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End-to-end Passenger Service Request Processing System
Manage the Special Services offered by the airlines to its customers. We have already built systems that enable the consolidation and fulfilment of service requests originating from multiple channels. The system's built-in algorithms allow pre-seating passengers, based on several parameters, including a built-in messaging functionality to notify ground-handling agents of service requirements.
- Internet Booking Engine
IBS enables airlines to make optimum use of the internet, to distribute inventory and lower distribution costs. We have built internet booking engines that can interface with existing reservation systems. The built-in custom fares systems supports the revenue management strategies of your airline. While the fare sub-system allows differential pricing, easy dissemination of fare changes and accurate fare calculation. And the comprehensive tax module makes calculation and reconciliation of taxes quite easy. Above all, by interfacing with the payment systems of your choice, the internet booking engine generates electronic tickets, offering a convenient and seamless buying experience for the customer.
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Complete Revenue Accounting, Finance and MIS
- Revenue Accounting
We have developed a passenger revenue accounting system for a leading network carrier, accumulating over sixty man-years of expertise. This solution addresses major processes such as Document Stock Control, Sales Data Processing, Flown Document Processing, Interline Billing, Matching, Fare Auditing, Pricing, Prorating, Accounting and Reporting.
- Prorating
A leading airline outsourced the total responsibility for development of a mission critical application prorating system to IBS. Today, they use the system to distribute tickets accurately and quickly. In addition, they also use it to interface with other airline revenue accounting systems.
- Airline MIS
IBS is currently developing a web-enabled system, which supports strategic decision-making in a leading network carrier. The application will link all stations with the base station of the airlines and enable sharing of information between these stations and the HQ-based airport service team. Not to mention, providing details like passengers traveled, delays, downgrades, upgrades, excess baggage collected, waived details, etc of all flights in the airline’s network.
- Airline Expense Accounting & Budgeting
Till date, IBS has successfully developed a number of interfaces between airline applications and enterprise accounting solutions such as Oracle Financials. The solution receives data from airline applications as well as spreadsheets, verifies invoices and posts the data to Oracle Financials. As a result, airlines can analyse route profitability and generate budgets, and get access to a host of analysis and reports.
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Management of Flight Operations
Our expertise in developing a number of systems for management of flight operations enables us to offer you a suite of services. They include Flight Scheduling, Flight Operations, Aircraft Maintenance Planning, Crew Management and Budgeting and Controlling.
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Fleet Scheduling and Monitoring
The fleet scheduling and monitoring systems built by IBS enables planners to manage fleet allocation and monitor fleet movement of a network carrier with global operations. It brings together the scheduling of flights and the actual allocation of aircraft to flights.
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Aircraft Maintenance and Engineering
An IBS-SAP team worked closely to develop an extensive application re-engineering project for the technical arm of a leading European carrier. IBS replaced the existing Maintenance Control System and R/2 systems and implemented SAP R/3 4.5 B A&D ISO 3.0 to support the future strategies of the client. The objective was to create a Maintenance Repair Overhaul (MRO) system based on SAP R/3 - an industry solution for aerospace and defence. Apart from developing reports and transactions as add-ons to implement the system, we enabled the migration of data from R/2 to R/3, using batch data communication programming and Legacy System Migration Workbench tool.
With the acquisition of VISaer, a leader in aviation maintenance and engineering (M&E) software solutions, IBS is fully equipped to cater to the technological needs of the Airline Maintenance, Repair and Overhaul (MRO) business.
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Airline Crew Training Management
IBS delivers services in the training forecast and management area. In fact, we’ve developed an application for administration and scheduling of crew training activities for a large European network carrier.
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Airline Data Distribution
Distribution of fare rule and footnote information to third parties is a vital aspect in the distribution of airline fares. Our custom service is capable of processing data service requests made by consumers of rule and footnote data such as fare quotation and pricing systems.
Case Study
The client is a national carrier based in the Middle East and one of the fastest growing airlines in the world. The IBS-built Budget and Interface solution realizes the ambitious growth plans of the airlines, helping the airline to: conduct route profitability and break-even analysis and thus improve yield from existing routes, enables quick decisions, simplifies the invoice verification and budget creation processes among many other process improvements.
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