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What makes Queen Mary 2 and Queen Elizabeth 2 the world’s finest cruise liners?
But of course, their well-appointed luxurious accommodation and service combined with extra attention to detail in customer care. Made possible by Ship Partner™ - an onboard property management system that ties together all the threads of the ship's nervous system. It integrates all related onboard systems, including the cabin door locks, point-of-sale systems in gift shops, lounges and kiosks, the dining rooms, spas, casinos, phone system – even the interactive television. The result: a central focus point of all onboard passenger billing.
But that’s not all. Ship Partner™ provides strict security for the gangway access points, and monitors the crew's minimum manning levels. Plus it accounts for all passengers' status; express check-in is facilitated by pre-cruise data collection and support of multiple check-in devices.
Amazing isn’t it?
You can use it too. Because the onboard environment can be integrated into a vessel of any size – riverboat to luxury liner.
Ensures smooth sailing for on-board service
- Provides Passenger and crew management for both short and long cruises
- Specifically designed for shipboard use
- Comprises cashless onboard billing for enhanced revenue (One card system)
- Allows multi-segmented operations – multiple boarding and disembarkation ports
- Provides online interfaces to POS, telephone, ITV (interactive TV), cabin door locks, internet workstations, arcade, mini bar, crew debit cards, credit card approval and security systems
- Ability to receive extensive data from shore-side reservation systems
Simplifies the complex
Ship Partner™ comprises:
- Check-in – including at remote locations. The check-in process allows efficient collection of all necessary passenger data to permit charging immediately upon boarding, accurate manifesting and necessary adjustments and additions to passenger cabin information. The check-in functionality includes security boarding check, which records crew and passenger movement on and off the ship by swiping the crew/passenger ship cards
- Billing, information and manifesting for passenger and crew. The core of Ship Partner™ provides passengers and crew with billing functionality, along with extensive passenger information capabilities and a sophisticated manifesting system
- Interfaces – point of sales systems. With bars, gift shops, internet café, arcade, mini bar, etc., telephone/call accounting, interactive TV, cabin door locks, crew debit card systems, and credit card approval systems
- Gangway access control (Security). This provides real time on-line integration of the check-in process and gangway security control with the Property Management System (PMS). The check-in process and gangway security control become additional functions of the PMS
- Crew management. This provides crew pursers with the information necessary to perform their job functions. This module also integrates with other Ship Partner™ functionalities to support on-line crew billing and crew safety functions
- Crew and vessel safety. This provides for the effective management of safety functions aboard a passenger vessel
- Shore excursion sales. This is designed for the management of shore excursion sales aboard a cruise ship. It can be used as a stand-alone function, or as a fully integrated programme with the billing system
- AVO (Avoid Verbal Order) / Work order system
- Passenger requests and amenities system
All functionalities are fully integrated with extensive user security, on-line help and audit trails.
High on quality. Low on maintenance
- Requires little to no maintenance because of a “high availability” platform
- Requires very little DBA attention and maintains itself as the programming language is a 4GL for Rapid Application Development, and the Database is the Progress RDBMS (relational database management system)
- Makes approach easy as installation is typically on a server running LINUX/UNIX, and all shipboard interfaces are accomplished via XML. Besides, worldwide 24-hour support is available
Makes light work of tedious tasks
- Supports the latest APIS requirements as it is constantly
- Streamlines initial embarkation with a range of shore side check-in options
- Increases guest security comfort level with its Gangway Security module
- Integrates all onboard systems and reduces workload for pursers office and other staff
For more information on other products from the travel and cruise management family, read how:
- Cruise Partner™ tops in third party cruise line reservations systems, distinguishing itself by its supreme scalability.
- Tour Partner™ handles the operational and reservations needs for tour operators, wholesalers and other travel distributors.
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