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For the first time, we will have a single customer database housing all of our loyalty programs and a great system which equips us with the tools to deepen the relationship we have with our customers. With the capability and flexibility of iFly Loyalty, we’ll really be able to unlock the revenue generating potential of our loyalty programs through personalized customer communication and highly targeted campaign activity.

Juliet Hutchin, Head of Loyalty at BMI,
on signing up for iFly Loyalty
Usher in the next generation customer loyalty system. Print E-mail

iFly Loyalty is the next generation loyalty management solution developed by IBS for the airline industry. iFly Loyalty covers a wide range of airline loyalty business sectors ranging from, managing of Frequent Flyer programs to efficiently handling the loyalty CRM (customer relationship management) functions. iFly Loyalty is designed to cater to airlines with a few members to airlines with a large member base. iFly Loyalty caters to the loyalty domain with two solutions; viz – iFly Loyalty FFP and iFly Loyalty CRM

iFly Loyalty FFP
iFly Loyalty FFP handles the loyalty business aspects in the airline loyalty domain and

  • Helps loyalty members to "Earn and Burn" points
  • Helps the airlines to add "Air and Non-Air partners" to their loyalty program

iFly Loyalty FFP is also bundled with a flexible Rule Engine that helps airlines create multiple rules to run the loyalty program as also to foster the accrual and redemption of mileage points.

iFly Loyalty CRM
iFly Loyalty CRM is designed to help airlines get a better idea on the customer and thus aid in taking better management decisions. iFly Loyalty CRM

  1. Delivers the first pre-built Analytics solution for the airline industry
  2. Enables the airline to track and eradicate fraudulent activity efficiently
  3. Supports the airline to design and effectively execute Campaigns.

iFly Loyalty is envisioned to be the leading loyalty management system for the air travel industry. iFly Loyalty is designed to help airlines

  • Enhance Customer Loyalty
  • Provide Insights to reward loyal profitable customers
  • Improve Customer Service Quality
  • Expand Business Operations efficiently whilst spending less on systems.
  • The product design supports innovative airline business models and enable airlines to respond efficiently to the ever-changing demands of the air travel industry.
  • The product will be a viable and inevitable migration option from the current legacy system

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iFly Loyalty is designed to be the leading loyalty management system for the air travel industry. Download ...
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Latest news

SriLankan opts for IBS’ iFly to manage its loyalty system
SriLankan Airlines, the national carrier of Sri Lanka has opted for IBS’ iFly Loyalty, a product line under its iFly solution suite, for handling its airline loyalty management system. Read more

bmi selects IBS’ iFly for its Loyalty Management System
London Heathrow’s second largest airline and Star Alliance member bmi has selected iFly Loyalty, a product line under IBS’ iFly solution suite, to manage the loyalty programmes for its passengers. Read more

 

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Corporate Information

IBS Software Services (P) Ltd
5th Floor, NILA, Technopark Campus
Trivandrum 695 581, India.
Tel: +91 471 2700080
Fax: +91 471 2700078
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