Customer Engagement Suite

Our Customer Engagement Suite enables you to streamline all major areas of customer interactions and gain a competitive advantage by seamlessly integrating people and processes for better customer engagement, ranging from responding to product queries to rewarding customers for their interest and involvement in the brand. It employs ‘gamification’ strategies that integrate easily with your core business and builds online social communities to collect a 360-degree data store to build a personalized relationship with your customers.

Features

  • Provides a comprehensive customer data store built from various online and offline customer interactions, easy integration with core and ancillary business systems
  • Provides a social media connector to integrate with social media networks like Facebook, LinkedIn, etc. enriched with ‘gamification’ strategies with badges and positions on leader boards
  • Communication support: Easy to “build and re-use” communication templates and context-based communication for an enhanced loyalty experience