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With the tourism and leisure industry growing at a very rapid pace, your need to improve customer experience must be very pressing, right?
Ever dreamed of a management system that takes care of operations and reservations?
One that classifies vacation segments into individual, packages, escorted tours, cruises?
Don’t let planning someone’s fun trip, stress you out.
Tour Partner™ can handle all this and more. It accommodates multiple distribution channels, with multi-division, multi-brand marketing strategies, providing web-based interfaces for Call Center, Agent (B2B) and Consumer (B2C) reservations. Besides, the sophisticated inventory and pricing features optimize profitability, for all kinds of tour products – FIT, flexible plans, fixed departure packages, escorted tours, dynamically packaged elements, and custom-built itineraries. And of course, it comes with an XML API that allows integration to third party systems.
Scalable to meet both current and future multi-channel operations
- Handles booking for the entire vacation travel market
- Provides a scalable solution to meet current and future needs for multi-channel distribution and global operations
- Doubles as a hub for a business-to-business product distribution with multiple sales channels
- Comprises fully web-enabled user interface for all functionalities and is entirely browser based
- Accommodates multiple personalities with different booking flows based on user type
- Allows creation of a wide variety of travel offerings for the client with sophisticated inventory capability
- Allows products to be re-sold to clients either as individual components, or as a package
- Supports interfaces with external systems like CRSs, accounting and financial packages, customer relationship management systems, and yield management systems
Ensures smooth and efficient selling across channels
- Defines multiple types of travel products, obtains inventory and defines pricing for those product types and then makes bookings against these definitions
- Allows bookings in the system that may involve any number of travel items, people and any combination of those people at any given item
- Support includes air, hotel, cruise, car, activities, transportation, transfers, miscellaneous, insurance and special services
- Supports combination of travel items that can be pre-assembled into “packages.” Packages may be departure date specific or generic. The concept of individual (FIT) and escorted programs is also supported
- Supports group travel. It can be set up to include packages or any number of individual items required. Group pricing is tailored to fit a group’s requirements
- Each travel item has its own pricing and inventory methodology based on own requirements
- The architecture of travel items is extensible, as new travel products may become available
- Allows multiple selling channels. The company’s clients can be travel agencies, group travel organizers or individuals
- Allows the company to develop multiple strategies for different types of clients based on nature and geographical location, in terms of pricing and products available for sale
- Enables communication with travel vendors, either real-time or by other traditional methods, to obtain inventory and cost information and to allow the company to report on sales. The key example is real-time integration with airline GDS systems
- Comes with in-built financial tracking capability, namely A/R and A/P modules for bookings and detailed integration strategy with third party financial systems
Provides next generation functions, today
- N-tier model, with segregated business logic and user interface coding
- Web interface
- Integrates with third party interfaces using XML
- Grouped by business processes, and is executed by calls to the application servers
- Open system, that allows use of XML, (including SOAP & web services), as well as calls from Java, C, C++ and .NET clients
- Uses database software of Progress Software (www.progress.com). Progress Software offers a very reliable and scalable environment
- Reaches a wider network
- Increases market reach with support for multiple distribution channels and associated pricing and inventory strategies
- Improves Call Center productivity using optimized booking flows. The reservations process is thus tailored to the type of booking being made
- Processes reduce the amount of manual mid-office processing, eg Vendor Notifications, Options Tracking, Quote Purging
- Allows loading from spreadsheets and reduces workload for product teams
For more information on other products from the travel and cruise management family, read how:
- Ship Partner™ ties together all the threads of the ship's nervous system, integrating all related onboard systems.
- Cruise Partner™ comes tops in third party cruise line reservations systems, distinguishing itself by its supreme scalability.
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