Hear from our Business Leader
Akshay Shrivastava, Senior VP & Head of IT Services talks about the various services offerings of IBS and how they help its customers.
The biggest part of this business really is about us being the IT partner for our customers, being an extended arm of their IT, providing them the benefits of IBS’ domain expertise, delivery excellence, innovation capabilities, globally available talent – taking advantage of all these for the benefit of our customers...
Hear from our Business Leader
Latha Rani, VP & Head of Service Delivery - IT Services illustrates IBS’ client engagement approach through a long-standing OTA in US.
We have built this engagement based on mutual trust and partnership, as well as on transparency of operations. We practice what we call as ownership model, which means ‘Know the business and feel for the business, as much as the customer does...
In order to significantly enhance our customers’ go-to-market capability, IBS has established Centres of Excellence (CoE) in key technology areas including Mobility, Analytics and Big Data, Decision Frameworks and Accelerators. These CoEs strive to stay a step ahead of the norm, and develop point solutions and frameworks that accelerate time to market, and enable customers to adopt and benefit from state of the art technology with minimal risk.
Companies claim they are digital enterprises but IBS is rare in its ability to understand and deliver all the interrelated areas for mobility success, all of which are essential for a truly integrated digital experience:
- User Experience
- Brand and Visual Design
Native Application Development
IBS has developed native apps for various business units within the travel and transportation space. For pilots and cabin crew, IBS has enabled employees to view flight information, crew pairings, roster, weather and NOTAM. For customers, IBS has created loyalty mobility applications where the user can validate the accrual, transfer, and redemption of loyalty points through the application. They can locate partners using augmented reality.
Dedicated Usability and UI Design
IBS specializes in tailoring usability to both devices and people for their need to interact with technology. Since web self-service, mobile apps, and kiosks engage with customers differently, IBS enables kiosk offerings for users to book the required services without standing in the queue for long hours. This lowers manual exertion and in turn boosts customer satisfaction scores where these functions are provided. The solution also aids in significantly reducing transaction costs. By installing self-service terminals, it reduces the need for lengthy lines and crew support as well as improves quality in the completion of the transaction.
Core Services and Integration Layers
From XML/JSON services, mobile security and OS version handling to enterprise, cloud, third-party gateways, and content management integration, IBS recognizes that a mobile application doesn’t sit independently on its own. It needs to be as secure as any native application with the organization and it must interact seamlessly within an integrated landscape.
Mobility Across the Value Chain
IBS understands that mobility isn’t only about a mobile application. It is also about helping an organization deliver improved quality or a lower cost to service. Our digital enterprise experts create products and processes that aid in significantly reducing transaction costs, improving crew support, and improved quality in completing transaction services successfully.