Our application maintenance process is watertight. We systematically collate maintenance requests. As a result, you can easily know the status of your job till a solution is delivered.

Here’s how it works.
Incident requests are reported to the support team (or Help Desk), that assigns an Incident Tracking Number. This request is then passed on to the appropriate team. We close the incident only after the delivery team releases the solution as per the SLA, and you accept it.

Some of the metrics/ reports used to evaluate the effectiveness of the maintenance process include:

• Average time per problem resolution
• Adherence to SLA
• Bug status reports
• Availability reports
• Weekly / Monthly tracking reports

Case Study

• The client is a national carrier based in the Middle East and one of the fastest growing airlines in the world. The IBS-built Budget and Interface solution realizes the ambitious growth plans of the airlines, helping the airline to: conduct route profitability and break-even analysis and thus improve yield from existing routes, enables quick decisions, simplifies the invoice verification and budget creation processes among many other process improvements. Download...
• Headquartered in the US, with offices in the US, Canada and Europe, Hotel Booking Solutions Incorporated is one of the fastest growing companies providing Demand Management technologies and services to the global travel industry. With its technologies being adopted by a greater number of customers in the travel industry, HBSi needed to quickly establish a software development and support capability which was collaborative, flexible and cost-efficient in delivering services which were predictable. Download...