IBS Software Services - Application Maintenance that is robust

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Testimonial

“We had to change from main frame to the open system immediately, to catch up with the changes we faced in global business. We felt that IBS was technically at a top level for creating the solution that would process the high transaction demands of our system. We are counting on IBS’ capability to support us, and to solve many major problems. Although we were very skeptical at the beginning about the potential language problem, we did not have to worry about the problem at all. We believe that we will be able to finish our specifications as scheduled, with IBS support. We consider IBS as a true business partner and will continue to work together with IBS to optimize IT investment in the future.”

Katsuhiro Hanagami, Senior Manager, Global & Open System Promotion Project, Business Process Innovation Div.,
Hitachi Construction Machinery Co., Ltd,
on the eve of LOGisTech Tokyo, 2008.

Application Maintenance that is robust

Our application maintenance process is watertight. We systematically collate the application maintenance requests. As a result, you can easily track the status of your job till a solution is delivered.

Here’s how it works.
Incident requests are reported to the support team (or Help Desk), that assigns an Incident Tracking Number. This request is then passed on to the appropriate team. We close the incident only after the delivery team releases the solution as per the Service Level Agreement (SLA) frameworks, and it has been accepted by you.

Some of the metrics / reports used to evaluate the effectiveness of the application maintenance process include:

Average time per problem resolution
Adherence to Service Level Agreement (SLA)
Bug tracking status reports
Availability reports
Weekly / Monthly tracking reports

Case Study

The client is a national carrier based in the Middle East and one of the fastest growing airlines in the world. The IBS-built Budget and Interface solution realizes the ambitious growth plans of the airlines. Download...

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Corporate Information

IBS Software Services (P) Ltd
5th Floor, NILA, Technopark Campus
Trivandrum 695 581, India.
Tel: +91 471 2700080
Fax: +91 471 2700078
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