Home arrow Software Services arrow Offerings arrow Application Maintenance

Important Information

Whether it's international airlines, logistics firms, airports or international travel associations round the globe, IBS is trusted and appreciated by leading international players. You'll find them all in our client list.
We strive to live up to the credo of "Inventing future". We provide solutions that transform and redefine our clients businesses.
Want us to maintain your application? Cost-efficiently? Print E-mail
You can trust IBS to do it well.

Our application maintenance process is watertight. We systematically collate maintenance requests. As a result, you can easily know the status of your job till a solution is delivered.

Here’s how it works.
Incident requests are reported to the support team (or Help Desk), that assigns an Incident Tracking Number. This request is then passed on to the appropriate team. We close the incident only after the delivery team releases the solution as per the SLA, and you accept it.

Some of the metrics/ reports used to evaluate the effectiveness of the maintenance process include:

  • Average time per problem resolution
  • Adherence to SLA
  • Bug status reports
  • Availability reports
  • Weekly / Monthly tracking reports

Case Study
  • The client is a national carrier based in the Middle East and one of the fastest growing airlines in the world. The IBS-built Budget and Interface solution realizes the ambitious growth plans of the airlines, helping the airline to: conduct route profitability and break-even analysis and thus improve yield from existing routes, enables quick decisions, simplifies the invoice verification and budget creation processes among many other process improvements. Download...
  • Headquartered in the US, with offices in the US, Canada and Europe, Hotel Booking Solutions Incorporated is one of the fastest growing companies providing Demand Management technologies and services to the global travel industry. With its technologies being adopted by a greater number of customers in the travel industry, HBSi needed to quickly establish a software development and support capability which was collaborative, flexible and cost-efficient in delivering services which were predictable. Download...
Please note, in order to download these articles, you first need to Register.


Related Links
Other Services By Offerings
 

Back to Top

Software Services Contact Form

We welcome your inquiry on Software Services
The fields marked (*) are Mandatory.

You can also mail us your query at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
and we will respond within one
business day.

First name*
Last name*
E-mail*
Phone
Company*
Title
Location
Service area of interest*

Description of need:

  

Corporate Information

IBS Software Services (P) Ltd
5th Floor, NILA, Technopark Campus
Trivandrum 695 581, India.
Tel: +91 471 2700080
Fax: +91 471 2700078
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Downloads
Case Studies, Brochures, Fliers and White Papers of Product Implementations and Services are available only to registered users. If you have not registered yet, please do so using the link below.

Subscribe To Our Newsletter

Want to know what's the latest with our Products and Services? Who's using it, how, and to what benefit? Please let us have your details and we shall keep you posted.

Name:
Email:


Offices in: | Atlanta | Bangalore | Boston | Cochin | Dubai | Hong Kong | London | Melbourne | Rotterdam | Sydney | Tokyo | Toronto | Trivandrum | Washington DC