Improving the Staff Travel Experience

Improving the Staff Travel Experience

Staff travel concessions are one of the most important motivational strategies used by airlines. Free or discounted travel benefits attract and retain talented professionals within the industry.

Airlines devise staff travel policies taking into consideration different parameters such as region and types of operation, prevailing labor rules, categories of benefits appropriate to job level/position, nature of target audience receiving the benefits and so on. As the management processes for travel benefits is internal to the airline company, traditionally airlines have utilized 'home build' systems. Often these systems are not fully automated with the more complex activities being managed and delivered through manual processes. Often, to access the travel benefit, the employee or retiree needs to create a request, either electronically or using paper forms, and sends it to the staff travel office for action. The administrator manually validates the employee eligibility from the records maintained by the staff travel office.

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Improving Staff Travel Process & Experience

Improving Staff Travel Process & Experience

Staff travel concession is one of the most important motivational strategies employed by airlines. Free or discounted travel perks attract and retain talented professionals to work in the airline industry.

Airlines set up a staff travel policy taking into consideration different parameters such as region of operation, type of operations, prevalent labor rules, type of benefits that need to be provided, nature of target audience receiving the benefits and so on. As the staff travel management processes for travel in own airline is an internal process, airlines usually do not fully automate the process wherein complex activities are managed through manual procedures. To avail the benefit, the employee needs to create a request, mostly paper forms, and forward it to the staff travel department. The staff travel administrator manually validates the employee eligibility from the records maintained by the staff travel office. The administrator then makes bookings for the employees, processes payments, issues tickets, manages refunds if any and track these records. While such manual procedures may suffice for small or startup airlines with relatively lesser number of employees, checking for policy compliance and prevention of misuse becomes a cumbersome activity when the employee base grows substantially; additional aspect being management of staff travel policy evolution in line with business model changes as the airline scales up operations.

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