Account Manager

Location: Atlanta, GA

Job Description:

IBS is looking for a dynamic Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of key customers while retaining and growing the business.

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted long-lasting relationships with key accounts and stakeholders 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet internal goals
  • Forecast and track key account metrics and prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within account base

Requirements:

  • Bachelor’s Degree plus 3-5 years of relevant experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager (services based technology company a plus)
  • Knowledge of Hotel Distribution and Revenue Management a plus
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel and MS PowerPoint)
  • Ability to work in a global team environment, requiring participation in meetings outside U.S.business hours  
  • Proven ability to manage multiple projects at a time
  • Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills
  • 25%-40% domestic and international travel required

Equal Employment Opportunity Statement

IBS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. IBS as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.