Customer Support Executive

We are looking to recruit a customer support executive with excellent verbal and nonverbal communication skills and good attitude for our Customer Support centre team.

Skill Sets:

  • Good verbal & written communication skills – top priority
  • Presence of mind and common sense – top priority
  • Eye for detail & accuracy in data manipulation – top priority
  • Candidate must be willing to work in shifts or be on call for support after hours/weekends/holidays on a rotational basis -– top priority
  • Ability to interact with a host of support staff/product heads/Data Centre, get information regarding outages and articulate them in brief, to the point, easy to understand descriptions
  • Self-learner with a flair for technical things  e.g. Even if he does not know what a load balancer is used for, he should be smart enough to go online and understand so that the above-mentioned articulation can be done
  • Medium level expertise with Excel, preferably with VBA
  • Proven aptitude for technical scripting or programming work
  • Willingness to work in shifts or be on call for support after hours/weekends/holidays on a rotational basis
  • Must have own transport
  • BMC Remedy Experience is desirable 

Requirement: 

  • Minimum 3 years’ experience in Technical support or Software Development required
  • B Tech/ MCA is suitable.  Additionally, MBA is desirable.  
  • BCA, BSc in CS or IT, Diploma in CS or IT would suffice if the candidate is confident. 
  • Notice period before the candidate can join: Immediate to 60 days
  • Job location: Trivandrum
  • Vacancy: 1

Apply Online

You could also apply in confidence by writing to:

Manager - HR
IBS Software (P) Ltd.
Nila, Technopark Campus
Trivandrum - 695 581
Kerala

Ph: +91-471-2700080
Fax: +91-471-2700078
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

*Freshers Recruitment : Currently through Campus placement only.