Product Support Executives

Purpose of the Job

IBS’ Aviation Passenger Solutions is looking out for Product Support Executives for handling IT Infrastructure and Application Support for Global Clients

Experience 

  • 6 months to 1.5 Years’ Experience In IT Infrastructure And Application Support

Accountabilities

  • Monitoring and basic Troubleshooting of issues, support critical applications and platforms in a demanding 24/7 environment consisting of global customers
  • Debug the complex code units i.e. Stored Procedures, Scheduled jobs and scripts and exception trace of application.
  • Provide regular updates for the Major Incidents
  • Escalate Incidents/issues to L3 teams and/or Management as appropriate
  • Ensure key deliverables meet the timelines (SLA Management)
  • Participate in weekend or after-hours work to support the critical business initiative such as application rollouts, infrastructure changes or disaster recovery tests will be required at times
  • Work with Development team to roll out changes in the production and testing environments (Release Management)
  • Maintain knowledge base of known defects and issues, processes and support techniques

Skills Required

  • Working knowledge on UNIX/LINUX, Oracle and Java basics. Familiarity with sql scripting and ability to prepare sql scripts.
  • Along with the skill set mentioned above, the candidate should have excellent communication skills and should have good customer interfacing ability.
  • Must be willing to work in night shifts and weekends

Added advantage 

  • Familiarity with the functionality of WebLogic and Tomcat is desirable.

Job Organization

  • Reports to Team Lead

Education Qualification: BSc Computer Science, Btech, MCA

Job Location: Trivandrum

Apply Online

You could also apply in confidence by writing to:

Manager - HR
IBS Software (P) Ltd.
Nila, Technopark Campus
Trivandrum - 695 581
Kerala

Ph: +91-471-2700080
Fax: +91-471-2700078
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

*Freshers Recruitment : Currently through Campus placement only