Stories that redefine our partnerships

How a powerful web solution for Sky Assist automates end-to-end baggage recovery

Sky Assist, a leader in baggage management solutions, wanted to automate the lost baggage recovery process and prevent disruptions and chaos at airports in the event of large-scale baggage loss incidents like a natural calamity. Download this case study to learn how IBS Software built a web solution that enabled Sky Assist to seamlessly automate baggage recovery operations at airports.

How a dynamic packaging platform transformed Skypak Tours' wholesale business and customer experience

Pre-packaged tours were a major revenue stream for Skypak Tours. However, their growth potential was limited by the lack of an online booking feature. Furthermore, they couldn't provide travelers with flexible customization options for individual items within a package itinerary. Download this case study to discover how IBS Software built a modern dynamic packaging platform to equip Skypak Tours with features such as self-service mobile-friendly web platform for bookings, tour customizations, partner integrations for ancillary services, and more.

Simplifying and enabling new-gen staff travel at Oman Air with iFly Staff

Oman Air transformed its staff travel experience with a self-service, user-friendly booking system with high levels of automation. Discover how IBS Software enabled Oman Air in this journey with a modern SaaS-based staff travel solution.

How a unique testing factory model helped Lufthansa Cargo accelerate the roll-out of new systems and applications while ensuring the highest quality standards

One of the world’s leading freight carriers, Lufthansa Cargo embarked on a mission to modernize their digital infrastructure for cargo operations. To achieve this, they transitioned from their existing cargo management system into a modern digital SaaS platform that handled end-to-end management of critical cargo functions and workflows.

How SunExpress improved revenue generation opportunities and boosted yield by deploying a unified seat only and tour operator allotment PSS platform

SunExpress was using multiple systems and teams to manage its seat only and tour operator business lines, the latter representing a significant contributor to the airline´s sales. Operating off multiple systems resulted in a costly and inefficient IT infrastructure and lack of inventory visibility between sales teams resulting in frustrated tour operator partners and missed sales opportunities. iFly RES provided SunExpress with a single and fully integrated platform with advanced revenue management capabilities to manage both of its business lines, unlocking new revenue opportunities, increased sales, seamless tour operator partnerships, advanced digital distribution capabilities, and operational efficiencies.

Bamboo Airways: driving 350% growth in loyalty members in just 12 months

True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences. Discover how the airline implemented multiple loyalty program designs targeting different segments through a single platform, iLoyal, in just four months and achieved a 350% growth rate in loyalty members in just 12 months. Bamboo Airways didn't just want a technology vendor; they wanted a trusted business partner with a loyalty platform that could be launched quickly and adapt and scale to their evolving business needs.

Transforming Fly-In Fly-Out (FIFO) & Accommodation Operations for a major energy company in North America

In pursuit of client's focus on core business operations, client wanted to improve its travel model to manage operations at multiple regions in North America. Each operation had its unique requirements, business rules and procedures. Adding to it, client had multiple tools to manage its complex end-to-end logistics and lodge operations from demand forecasting, capacity optimization, flight scheduling, lodge planning, reservation management, departure control, lodge actuals, reporting and charge back. Client wanted a one-stop platform that incorporated industry best practices and processes to manage its travel logistics, including lodging, safely and efficiently

Opening new skies for Fly Gangwon with an agile PSS migration

Following SITA's announcement that it was divesting its PSS business, Fly Gangwon was in a pinch to replace its Passenger Services System (PSS) within a tight timeframe. Having evaluated multiple PSS vendors, the airline selected IBS Software's iFly RES, an integrated reservations (RES) and departure control system (DCS) product suite. Working closely together, Fly Gangwon went live on iFly RES in just five months. iFly RES offers comprehensive support for traditional sales channels like GDS, interline, and codeshare, as well as direct channel sales using native and NDC APIs.

Building and deploying Airlink's comprehensive e-commerce platform in the public cloud

Airlink wanted to launch its own comprehensive e-commerce capabilities and maximize revenue as an independent airline after exiting its franchise mode of operations which lasted 23 years. Learn how IBS Software built and deployed a seamless e-commerce platform for Airlink's online sales on AWS cloud to ensure future-proof scalability and reliability for its digital landscape.