True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors. For this, the airline sought a cutting-edge Passenger Services System (PSS) and a loyalty platform that could be launched quickly yet adapt and scale to their evolving business needs. Bamboo Airways didn't just want a technology vendor; they wanted a trusted business partner for the journey.
In pursuit of client's focus on core business operations, client wanted to improve its travel model to manage operations at multiple regions in North America. Each operation had its unique requirements, business rules and procedures. Adding to it, client had multiple tools to manage its complex end-to-end logistics and lodge operations from demand forecasting, capacity optimization, flight scheduling, lodge planning, reservation management, departure control, lodge actuals, reporting and charge back. Client wanted a one-stop platform that incorporated industry best practices and processes to manage its travel logistics, including lodging, safely and efficiently
Following SITA's announcement that it was divesting its PSS business, Fly Gangwon was in a pinch to replace its Passenger Services System (PSS) within a tight timeframe. Having evaluated multiple PSS vendors, the airline selected IBS Software's iFly RES, an integrated reservations (RES) and departure control system (DCS) product suite. Working closely together, Fly Gangwon went live on iFly RES in just five months. iFly RES offers comprehensive support for traditional sales channels like GDS, interline, and codeshare, as well as direct channel sales using native and NDC APIs.
Airlink wanted to launch its own comprehensive e-commerce capabilities and maximize revenue as an independent airline after exiting its franchise mode of operations which lasted 23 years. Learn how IBS Software built and deployed a seamless e-commerce platform for Airlink's online sales on AWS cloud to ensure future-proof scalability and reliability for its digital landscape.
Treasure Island (TI), one of the most iconic hotels in Las Vegas’ strip, had a challenge to book rooms for small groups – their automated process taped out at 2 rooms. By working with Lexyl Travel Technologies, IBS Software produced a solution. Lexyl created a white label website designed to reflect TI’s branding.
EGO Airways wanted to establish a new Italian airline concept, ensuring hospitality and continuous assistance to customers and allowing them to be the absolute key players in the journey, making flying a unique and exclusive experience. To achieve this, the airline wanted a PSS system that could: (a) support an open system architecture and API toolset (b) have the ability to set up and manage ancillary sales in different sales channels, and (c) support single-sign-on across multiple customer-facing interfaces offering a seamless user experience.
For over 4 decades American Airlines cargo added bespoke IT solutions to the cargo system stack as and when a need came up. A staggering 91 independent yet interfaced systems were supporting the global air cargo business of AA Cargo and the complexity was threatening the business. AA needed the right system and the right people to implement it considering the huge technology and people transformation that it was attempting after few earlier failed ones.
Lufthansa Cargo wanted a partner to ensure end-to-end solution quality through business process-driven quality consulting for the seamless migration of its legacy cargo booking system to a modern cloud-based digital platform. Learn how IBS Software demonstrated ownership of the solution’s quality and enabled the customer to roll out the new platform faster without compromising quality.
A leading Japanese OTA was nearing its data center contract renewal phase. Learn how IBS Software offered a consultative approach to migrate the OTA's digital assets to the public cloud and enabled it to realize the benefits quickly.