For over 4 decades American Airlines cargo added bespoke IT solutions to the cargo system stack as and when a need came up. A staggering 91 independent yet interfaced systems were supporting the global air cargo business of AA Cargo and the complexity was threatening the business. AA needed the right system and the right people to implement it considering the huge technology and people transformation that it was attempting after few earlier failed ones.
Korean Air Cargo relied on a combination of core mainframe systems integrated to 35 satellite systems to drive its air cargo business division deliver customers' cargo shipments from origin to destination. Together, the mainframe and the satellite systems held the business logic as well as the data generated by the system integrated with each other on a point-to-point/ ad-hoc manner.
Qantas Freight embarked on an ambitious transformation program in early 2009, aiming to transform its work processes, streamline operations and improve customer service thereby differentiating itself from competition.