For over 4 decades American Airlines cargo added bespoke IT solutions to the cargo system stack as and when a need came up. A staggering 91 independent yet interfaced systems were supporting the global air cargo business of AA Cargo and the complexity was threatening the business. AA needed the right system and the right people to implement it considering the huge technology and people transformation that it was attempting after few earlier failed ones.
This case study explores the transformation journey walked together by AA Cargo and IBS and gives insights to the reader on many perspectives including the new business capabilities, the need to change and its benefits, the risks to be managed and why trust equally with capability matters in any engagement – small or large