Stories that redefine our partnerships

iCargo Mobility solution transforms Qantas' cargo operations

Qantas Freight embarked on an ambitious transformation program in early 2009, aiming to transform its work processes, streamline operations and improve customer service thereby differentiating itself from competition.

Qantas selected iCargoTM - the IBS cargo management solution to replace its legacy cargo solution with the vision to increase business agility and efficiency of operations.

Subsequent to the successful rollout of the iCargoTM system, Qantas shifted gears to introducing innovative technology based business capabilities on top of the new generation IT platform. The initiative, christened Supply Chain Improvement Program (SCIP) aimed at transforming its freight business through introduction of technology innovations to optimize its business operations and enhance customer experience at its terminals.

Download Case Study