Oman Air transformed its staff travel experience with a self-service, user-friendly booking system with high levels of automation. Discover how IBS Software enabled Oman Air in this journey with a modern SaaS-based staff travel solution.
SunExpress was using multiple systems and teams to manage its seat only and tour operator business lines, the latter representing a significant contributor to the airline´s sales. Operating off multiple systems resulted in a costly and inefficient IT infrastructure and lack of inventory visibility between sales teams resulting in frustrated tour operator partners and missed sales opportunities. iFly RES provided SunExpress with a single and fully integrated platform with advanced revenue management capabilities to manage both of its business lines, unlocking new revenue opportunities, increased sales, seamless tour operator partnerships, advanced digital distribution capabilities, and operational efficiencies.
True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors. For this, the airline sought a cutting-edge Passenger Services System (PSS) and a loyalty platform that could be launched quickly yet adapt and scale to their evolving business needs. Bamboo Airways didn't just want a technology vendor; they wanted a trusted business partner for the journey.
Following SITA's announcement that it was divesting its PSS business, Fly Gangwon was in a pinch to replace its Passenger Services System (PSS) within a tight timeframe. Having evaluated multiple PSS vendors, the airline selected IBS Software's iFly RES, an integrated reservations (RES) and departure control system (DCS) product suite. Working closely together, Fly Gangwon went live on iFly RES in just five months. iFly RES offers comprehensive support for traditional sales channels like GDS, interline, and codeshare, as well as direct channel sales using native and NDC APIs.
EGO Airways wanted to establish a new Italian airline concept, ensuring hospitality and continuous assistance to customers and allowing them to be the absolute key players in the journey, making flying a unique and exclusive experience. To achieve this, the airline wanted a PSS system that could: (a) support an open system architecture and API toolset (b) have the ability to set up and manage ancillary sales in different sales channels, and (c) support single-sign-on across multiple customer-facing interfaces offering a seamless user experience.
One of the largest carriers in the Middle East region, catering to over 100 destinations worldwide and serving approximately 20 million passengers annually, was looking for the right solution to automate its complex staff travel policy, improve lead time, and follow global standards & compliance requirements.
SAA had been using a tailor-made legacy system built over time, to host and maintain the Corporate Loyalty Program, just as Voyager used to be before moving to the iFly Loyalty platform. The platform initially served SAA's goals and strategy but over time it became difficult to maintain and also expensive for even the smallest of changes. Shortage in relevant skill-sets became a pain point as well.
China Eastern Airlines (CEA), after its merger with Shanghai Airlines (FM), faced the mammoth task of consolidating the member base of FM under its own flagship loyalty brand – the Eastern Miles. Handling the combined member base through legacy system was expected to fetch less than optimal results.
Voyager was not as rewarding as SAA would have liked it to be. It was still running on a mainframe legacy system whose rigid nature made expansion and scaling up difficult. SAA also found loopholes in the system that led to fraudulent transactions and revenue leakages.
ANA evaluated several passenger service systems available in the market & found IBS' new generation Passenger Services System, iFly Res, to be compliant functionally and technically to support business operations for the new airline. ANA's previous experience with successful implementation of the IBS cargo system reinforced the selection.
Since its inception in 2007, our customer has pursued its business agenda to identify new segments and explore key loyalty drivers to influence the customer behavior in the identified segment. Such a refined approach has helped the company to offer distinct loyalty proposition for targeted customer segments.
Existing platform that runs two loyalty programs were facing difficulty in scaling up with the growth of the loyalty propositions. Hence, the primary objective of the customer was to move away from the existing system's nonflexible and poor architecture which was difficult to maintain and could not adapt to accommodate changes in the desired time.