Implementing a Passenger Services System Remotely for EGO Airways

EGO Airways wanted to establish a new Italian airline concept, ensuring hospitality and continuous assistance to customers and allowing them to be the absolute key players in the journey, making flying a unique and exclusive experience. To achieve this, the airline wanted a PSS system that could: (a) support an open system architecture and API toolset (b) have the ability to set up and manage ancillary sales in different sales channels, and (c) support single-sign-on across multiple customer-facing interfaces offering a seamless user experience.

With the disruption and uncertainty caused by the COVID-19 pandemic, the airline needed a partner that had proven commitment, competence, and the flexibility to support a quick go-live while also meeting the needs of a modern airline, focused on digital channels, with the more traditional requirements of Interline partnerships and GDS based distribution. Read this case study to see how IBS Software successfully managed a fully remote PSS implementation with iFly Res following agile practices during the most challenging times in aviation.

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