Personalised Member Portal for a Leading Airline's Loyalty Program

Personalised Member Portal for a Leading Airline's Loyalty Program

A leading European airline wanted to improve its loyalty business services by offering a new comprehensive web portal for its loyalty program members. The portal would be pivotal in enabling members to explore a multitude of loyalty options and redeem the accrued points for rewards. Read on to find out how IBS built a powerful member portal that was aligned to the customer’s goal of improved business through better customer experience.

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