People and material logistics form a critical part of operations at oil and gas companies. Having set one of the highest standards in the oil & gas industry, in terms of HSSE (Health, Safety, Security and Environment) and operations, Shell needed a solution that had the ability to manage people safely and was in full compliance with the standards.
SAA had been using a tailor-made legacy system built over time, to host and maintain the Corporate Loyalty Program, just as Voyager used to be before moving to the iFly Loyalty platform. The platform initially served SAA's goals and strategy but over time it became difficult to maintain and also expensive for even the smallest of changes. Shortage in relevant skill-sets became a pain point as well.