Giving you the strategic edge

Fighting fraud in airline loyalty programs

Loyalty fraud is a growing problem that costs airlines millions of dollars annually. In addition to financial losses, airlines also face reputational and regulatory damages. And with attacks on loyalty programs becoming increasingly sophisticated, it´s an overdue problem loyalty leaders need to tackle urgently.

Dynamic Pricing in air cargo

Online retailers live by Dynamic Pricing, the ability to adjust pricing along various business, customer, and market factors in real-time. Yet, while Dynamic Pricing permeates our daily online lives, it remains untapped in air cargo.

It's a massive opportunity for cargo airlines to increase sales and optimize revenues and capacity utilization while aligning more granularly with a customer's willingness to pay.

Five features that transform airline staff travel

Overcoming airline staff shortages, recruitment, and retention challenges through enhanced staff travel experiences

While recovering passenger traffic is great news for airlines, staff shortages have wreaked travel and operational chaos as demand was picking up. Navigating through furloughs, qualifications, training timeframes, and strict industry regulations make it difficult for airlines to attract and retain people and staff their flights.

But one largely ignored area could help – staff travel benefits.

Accelerate your airline's transition to retailing with offers and orders

As the industry looks to modernize its retailing and back-end capabilities, only a handful of progressive airlines have begun the transition to distributing their dynamically created offers using NDC. Even fewer airlines have started looking at ONE Order to simplify the fulfillment of customer-centric retailing.

Three critical enablers for agile partnerships across the air cargo ecosystem

Most air cargo carriers are unable to attain the full business potential of their partnerships with other airlines, ground handlers, freight forwarders, and digital marketplaces. Today´s legacy industry messaging standards and systems limit the breadth and depth of interactions value chain stakeholders can have throughout the shipment lifecycle. From sales enquiries to cargo drop-off and detailed handling instructions clarifications, most processes still require copious and inefficient manual and offline exchanges.

Five game-changers for effective airline hub management

While a seamless journey is a basic traveler expectation, delivering on that expectation efficiently is an everyday challenge in airline operations.

Transforming travel credits management for passengers and airlines

Managing travel credits efficiently and cost-effectively has long been a pain point for airlines, causing friction with their customers. Find out how a digital wallet can turn the tide by enabling better customer experiences, flexible spend options, and value retention for airlines.

Making airline Interlining with Offers and Orders work

As the travel industry works to unlock incremental revenues, drive efficiencies through process simplification, and deliver richer traveler experiences, modernizing the technology landscape is a critical success factor to achieving these end-objectives. Enabling the retailing of air and non-air offers across airline partnerships and streamlining the processes involved will unlock multiplier effects for airlines and their partner ecosystems.

Machine Learning applications that boost airline ancillary revenues through personalized offers, today

Air and non-air ancillary services revenues are now firmly part of most airline business models. Whether airlines adopt a micro or macro segmentation approach, personalization boosts ancillary sales conversion. And the key to personalization is data.