As the industry looks to modernize its retailing and back-end capabilities, only a handful of progressive airlines have begun the transition to distributing their dynamically created offers using NDC. Even fewer airlines have started looking at ONE Order to simplify the fulfillment of customer-centric retailing.
While industry discussions and initiatives have been ongoing for around a decade, why is the journey to retailing with offers and orders taking the industry so long? And with the expected benefits of increased airline revenues, improved traveler experiences, and greater cost and process efficiencies, how can we throttle up the pace?
Accelerate your airline´s transition to retailing with offers and orders by adopting a three-phased approach that addresses six critical areas for transformation success.
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