Artificial Intelligence (AI) and Automation in Modern Airline Contact Center

Although contact centers are a critical part of airline customer experience, most operate as an extension to the core business today. Typically operated on some combination of rudimentary self-service features and outsourced agent-based call centers to reduce costs, these often lead to a disjointed customer experience for passengers.

Artificial intelligence (AI) and automation strategies can help airlines both improve and internalize agent-based interactions by using self-service features to create more holistic, cost-effective, and meaningful customer experiences. These also enable airlines to reclaim ownership of the customer experience through a more centralized contact center strategy driven by innovative solutions to facilitate smarter, AI-driven, conversation-focused interactions.

In this e-book, you will learn about:

  • How AI can revamp your airline contact center—and help you redefine customer experiences
  • Six essential building blocks for successful contact center automation
  • Making the shift to AI-Based contact center solutions

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