Giving you the strategic edge

Three critical factors for systems integration testing success

In a complex airline IT landscape comprised of an intricate mesh of legacy and modern systems, integration is the key to unlocking new and richer capabilities without impacting systems performance. 

Artificial Intelligence (AI) and Automation in Modern Airline Contact Center

Although contact centers are a critical part of airline customer experience, most operate as an extension to the core business today. Typically operated on some combination of rudimentary self-service features and outsourced agent-based call centers to reduce costs, these often lead to a disjointed customer experience for passengers.