Airlines offer large corporations attractive packages, like negotiated rates and rewards, to drive loyalty and repeat business. But they typically don't have similarly structured programs for small and medium-sized enterprises (SMEs). And that was understandable in the days when technology wasn't scalable, automated, or flexible enough given the technical and commercial resources airlines would have needed to manage such a large customer pool.
Giving you the strategic edge
eBooks
Loyalty fraud is a growing problem that costs airlines millions of dollars annually. In addition to financial losses, airlines also face reputational and regulatory damages. And with attacks on loyalty programs becoming increasingly sophisticated, it´s an overdue problem loyalty leaders need to tackle urgently.
Online retailers live by Dynamic Pricing, the ability to adjust pricing along various business, customer, and market factors in real-time. Yet, while Dynamic Pricing permeates our daily online lives, it remains untapped in air cargo.
It's a massive opportunity for cargo airlines to increase sales and optimize revenues and capacity utilization while aligning more granularly with a customer's willingness to pay.
Overcoming airline staff shortages, recruitment, and retention challenges through enhanced staff travel experiences
While recovering passenger traffic is great news for airlines, staff shortages have wreaked travel and operational chaos as demand was picking up. Navigating through furloughs, qualifications, training timeframes, and strict industry regulations make it difficult for airlines to attract and retain people and staff their flights.
But one largely ignored area could help – staff travel benefits.
As the industry looks to modernize its retailing and back-end capabilities, only a handful of progressive airlines have begun the transition to distributing their dynamically created offers using NDC. Even fewer airlines have started looking at ONE Order to simplify the fulfillment of customer-centric retailing.
Most air cargo carriers are unable to attain the full business potential of their partnerships with other airlines, ground handlers, freight forwarders, and digital marketplaces. Today´s legacy industry messaging standards and systems limit the breadth and depth of interactions value chain stakeholders can have throughout the shipment lifecycle. From sales enquiries to cargo drop-off and detailed handling instructions clarifications, most processes still require copious and inefficient manual and offline exchanges.
While a seamless journey is a basic traveler expectation, delivering on that expectation efficiently is an everyday challenge in airline operations.
Managing travel credits efficiently and cost-effectively has long been a pain point for airlines, causing friction with their customers. Find out how a digital wallet can turn the tide by enabling better customer experiences, flexible spend options, and value retention for airlines.
As the travel industry works to unlock incremental revenues, drive efficiencies through process simplification, and deliver richer traveler experiences, modernizing the technology landscape is a critical success factor to achieving these end-objectives. Enabling the retailing of air and non-air offers across airline partnerships and streamlining the processes involved will unlock multiplier effects for airlines and their partner ecosystems.