The impact of the COVID-19 crisis will resonate for years with varying levels of impact on hospitality brands, depending on several factors—chain scale, location, and demand profiles, to name a few. Despite existing challenges, new opportunities are arising that, with the right technologies, hospitality companies can seize upon and solidify for greater long-term value. Consequently, the hospitality companies that succeed in the near-term will be those that become agile, respond to new consumer behavior, and embrace centralized digital solutions that transform both operations and consumer engagement to those ends.
As airlines strive to be more responsive to changes in demand, reliance and focus on digital and data-driven strategies, especially in the areas of distribution, retailing, and pricing, will allow them to create expanded, personalized ancillary offers to renew their revenue streams and re-establish customer confidence.
The energy industry has weathered many storms and will come back stronger and more agile post-COVID-19. Now, more than ever, technology solutions can enable Energy & resources companies to be bold, think differently, and innovate, resulting in improved productivity and efficiency of logistics operations.
The COVID-19 pandemic has accelerated an existing need for change in terms of how airlines manage flight disruptions and irregular operations. Airlines today need heightened situational awareness and streamlined decision-making functions to anticipate and respond to macro and internal disruptions.
As cruise lines begin to resume operations, they must develop new strategies to respond to the changing desires, expectations, and health requirements of travelers while being more responsive to regulatory changes. Future success depends on several market-driving capabilities, all enabled by a centralized digital platform and its tools.
By all measures, the COVID-19 pandemic has dealt a devastating blow to global air travel. Fortunately, technology advances and upgrades to conventional airline systems can help passenger and cargo airlines transition into a new economy.