The only constant
is change
Innovation happens when you see things
differently. With more than 20 years of
demonstrated success, we set the pace for
leading airlines worldwide.
Empowering airlines
for a new world
Rethink traditional airline processes and
optimize your infrastructure for whatever
comes your way. Experience the real-time
visibility only our software can bring.
Deliver on the
highest expectations
Your customers belong at the center of your
business. Develop a strong foundation to provide
customers with proactive, individualized services
that meet them where they are.
EXPLORE HOW WE REDEFINE MISSION-CRITICAL AIRLINE FUNCTIONS
Powering global impact
for air cargo
Drive end-to-end air cargo management and collaboration on a single platform, providing your staff with powerful workflow management and automation tools.
- End-to-end cargo sales and ground operations management
- Increased productivity, efficiency, and agility
- An open platform for partner collaboration
- Accurately forecast cargo demand and capacity
- Enable new products, services, and business models
Proven Success
Find out how our data-driven platform drives new revenues, increased collaboration, and operational efficiencies for our customers.
Case Study: American Airlines
See how leveraging our state-of-the-art platform makes airlines more responsive to a dynamic and ever-changing airline cargo industry.
eBook: Deeper Partnerships
Discover three critical enablers for agile partnerships across the air cargo ecosystem.
Blog: Unlocking Efficiencies
Read how closer collaboration with our ground handling partners allows us to deliver even better service quality.
Case Study
Transforming cargo operations at American Airlines
IBS Software helped one of the biggest carriers in the world modernize a 40-year-old system, migrating over 90 platforms into less than ten. The new platform will be the workhorse for American Airlines, providing flexibility to adapt and experiment with cargo management processes across its entire operation for many decades to come.
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Digitizing legacy air systems for Korean Air Cargo
IBS Software helped Korean Air move to a single open platform, realizing greater system automation, data standardization, and integration of existing e-commerce channels. This innovative partnership led to the launch of a first-of-its-kind revenue management system, making IBS integral to the future of Korean Air.
Watch VideoCase Study
Building a modern airfreight sales booking platform
IBS Software was chosen to be the end-to-end partner for quality ownership on Lufthansa’s new booking platform. The project team worked closely with the customer to build and execute a reliable quality acceptance road map. In addition, the team supported an agile scrum model by recommending best practices, aligning with project delivery goals.
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Tons of Cargo Shipped by Lufthansa Each Year
Realize the benefits across your business
Explore just a few of the many ways our platform transforms your airline.
Reduce customer wait times and staffing requirements with contactless check-in and drop-off at airport facilities.
Efficiently handle unique requests and specialty products without disruption to your overall cargo operations.
What transformation really looks like
iCargo drives success for the world's most respected airlines, enabling them to simplify air cargo management through a unified, collaborative platform.
Collaborate with your entire team in real-time
Future-proof your airline operations with a centralized platform that provides situational awareness, agility, and performance insights across flight, fleet, hub, and crew operations.
- Single integrated platform
- Shared real-time information
- Integrated disruption management
- Intelligent, automated tools
- Increased crew satisfaction
Proven Success
See how our customers are gaining the agility and operational efficiency to drive business forward.
Blog: Managing Airline Operations
Discover ten decision-making factors for your mission-critical airline operations technology.
Whitepaper: Crew Management and Optimization
Find out why it's so critical for airlines to have the right tools and data to make crew planning decisions.
Case Study: Lufthansa
IBS successfully replaced a 40-year-old legacy Unisys system and became the backbone of crew management within Lufthansa's IT landscape.
White Paper
From decision-making to disruption management
A consolidation is taking place in the airline industry, with multiple airlines grouping together for strategic reasons. However, serious challenges still remain when integrating operational controls, as many divergent systems remain siloed. Like never before, the heat is on to address these issues.
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Annual Cost of Flight Disruption
EBook
Enabling operational transformation in a post-COVID economy
For an industry known for its impediments to major transformations, airline experts hypothesize that COVID-19 just might be a much-needed “jolt.” Soaring from the ashes of this crisis could be lean and agile airlines—more resilient and disruption-proof.
Discover how$0 B
Airline Industry's Net Loss in 2020
Case Study
Rebuilding dynamic crew and fleet operations at Lufthansa
IBS Software completely overhauled the Crew Management System IT landscape hosted on the Unisys platform, and replaced it with the iFlight Crew platform model of pairing, rostering, and flight and crew data. This took charge of the underlying integration of crew management operations at Lufthansa, and is now at the heart of all flight and crew operations.
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Crew Members Managed by Lufthansa Daily
Realize the benefits across your business
Explore just a few of the many ways our platform transforms your airline.
Use Case: Disruption Management
Better address disruptions caused by global events, weather and natural disasters.
What transformation really looks like
iFlight drives success for the world's most respected airlines, enabling them to simplify fleet, hub, and crew operations through a unified, collaborative platform.
Setting a first-of-its-kind standard for passengers
From search to departure control, iFly is the industry’s only digitally-native Passenger Services System, empowering airlines to promote and differentiate their products.
- Personalized retailing across touchpoints
- Native offer & order management
- True dynamic & continuous pricing
- Data-driven end-to-end automation
- IATA NDC & ONE Order certified
Proven Success
Check out how our customers are leveraging iFly's native offer and order management capabilities to drive innovative retailing, modern distribution, and operational efficiency.
eBook: Gain a Strategic Edge
Accelerate your airline´s transition to retailing with offers and orders by adopting a three-phased approach.
Case Study: Fly Gangwon
Fly Gangwon selected IBS Software´s iFly RES PSS, an integrated reservations and departure control system product suite.
eBook: Passenger Services
Discover how a cloud-native PSS drives scalability, business agility, and cost-efficiency.
Case Study
Opening new skies for Fly Gangwon with an agile PSS migration.
Less than two years into business, SITA announced the discontinuation of its PSS business, Fly Gangwon´s incumbent system, with a stringent deadline to migrate to a new PSS and DCS provider. This was a major challenge on top of the business disruptions that COVID-19 provoked. IBS Software worked closely with Fly Gangwon´s business, and IT teams to go live in just five months.
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From start-up to 1 million+ pax in just 6 months.
Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors. Find out how iFly RES enables innovative retailing and scales to business needs.
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Achieving dynamic air travel pricing
For decades, airlines have employed flexible pricing concepts. But don’t be fooled—many existing applications referring to “dynamic pricing” are not dynamic at all. Even flexible pricing is selected from pre-determined categories. Personalized pricing—where each customer is a “segment of one”—is often debated, but not implemented.
Find out whyRealize the benefits across your business
Explore just a few of the many ways our platform transforms your airline.
What transformation really looks like
iRetail is a critical component of iFly. Learn how it creates millions of new retail opportunities by delivering greater value for your travelers, and more incremental revenue for you.
Don’t just move your people,
inspire them everyday
iFly Loyalty´s highly-configurable and data-driven design facilitates agile partner integration and self-service options to launch, test, and adapt innovative program designs for B2B and B2C audiences.
- Personalized targeting across touchpoints
- Agile partner integration
- Every day earn & burn opportunities
- Flexible programs for B2B & B2C audiences
- Highly-configurable platform
Proven Success
See how our customers use our highly-configurable loyalty platform to drive new revenues, innovative member engagement, and value-added partnerships.
Blog: Your Loyalty Platform
Read about how modern loyalty platforms can support the partnership strategy you want.
Whitepaper: Next-Gen Loyalty
This white paper explores how highly configurable loyalty platforms drive program innovation.
Blog: Transform Travel Credits
Discover 5 key ways to overcome the systematic issue of poor travel credit management.
Case Study
A story of the largest loyalty merger and migration.
After its merger with Star Alliance Shanghai Airlines, SkyTeam member China Eastern Airlines faced the mammoth task of consolidating the member base of both airlines under its own flagship loyalty brand, Eastern Miles. With the help of IBS Software’s state-of-the-art loyalty solution, iFly Loyalty, CEA successfully transforming Eastern Miles into a profit center.
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Transactions Merged
EBook
Five steps to accelerate member acquisition for airline loyalty programs.
70% to 80% of an airline’s unique customers are not loyalty program members; this is a huge marketing opportunity. To increase membership, mindsets must shift to significantly change the way people think about a loyalty program. We have to remove “Frequent Flyer Program” from the airline vocabulary.
Read moreCase Study
Creating a personalized member portal
SunExpress wanted to launch an innovative loyalty program, specifically targeting the “Visiting Family and Relatives” market, spread across geographies in Germany and Turkey, providing tailored offers and perceivable benefits to customers. SunExpress selected IBS Software's iFly Loyalty platform as the engine to handle all aspects of loyalty management.
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Member Registrations in 2 Years
Realize the benefits across your business
Explore just a few of the many ways our platform transforms your airline.
What transformation really looks like
iLoyal empowers airlines to get the most out of their loyalty programs, enabling them to increase engagement, partnership, and uncover new opportunities for revenue.
Talk with our expert
Like what you see and want more information? Fill out the form to connect with
Philip Hinton, SVP and Head of Aviation!
Philip Hinton’s experience spans Airline and Airport Operations, Crew Management, Cargo, Loyalty Management and Passenger Services.
He has worked closely with many of the world’s leading airlines including Air France, Asiana, British Airways, Cathay Pacific, Emirates, Etihad, Iberia, KLM, Lufthansa, Malaysia Airlines and Virgin Atlantic.
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