25 January 2011, Trivandrum: IBS Software Services, one of the leading IT solution providers to the global Travel, Transportation and Logistics industry, has recorded 2010 as the most successful year in its 13 year history in terms of software implementation at various customer sites. IBS is perhaps the only company which has developed IT solutions across all functional areas of the air transportation industry – airline passenger services, airline cargo, and airline & airport operations – offering the widest range of products by any single vendor. Its customers include some of the world’s best airlines, busiest airports, leading cruise lines, top oil & gas companies, travel distributors & hotel groups. The calendar year witnessed 55 successful ‘go-lives’ of IBS solutions all around the world – equivalent to over one per week throughout the year.
Its biggest success story is iCargo, the new generation air cargo management solution suite that was co-developed with five major carriers in the year 2005. In the Japanese market, traditionally dominated by local players, iCargo has emerged as the market leader. The year 2010 saw All Nippon Airways (ANA), Japan’s largest domestic airline, move over to the iCargo platform to manage their entire cargo movement including all international commercial cargo operations. This implementation was the first localized version of iCargo in production with all communication and documentation in both Japanese and English. IBS had a hat-trick of iCargo implementations in the first week of October with 3 iconic customers in 3 different continents successfully cutover on three successive days. One of these, at TIACT (Tokyo International Air Cargo Terminal, Haneda) saw the launch of iCargo JTO. This multimillion dollar investment has been carried out by IBS to cater to the unique needs of cargo ground handling in Japan. In addition to cargo, the year saw fourteen airlines switched over to IBS’ solutions for managing passenger reservations, loyalty program management, airline staff travel, crew management, MRO and fleet scheduling. Eleven implementations had a successful closure in the non-airline space during the calendar year 2010. The largest of these was an Energy Monitoring System for a Dubai based conglomerate and the first phase of a reservation system at MSC Cruises, one of the world’s leading leisure cruise companies. IBS’ iDemand Gateway – an advanced distribution connectivity and reservation delivery platform – was adopted by leading names in the hospitality industry. During the period, IBS also completed successful implementation of iLogistics, its up-stream logistics solution suite at three operating companies of one of the world’s largest oil & gas companies.
“Our solutions manage mission critical operations where the margin for error is nil. Implementing such systems call for a high degree of precision and skill; and successfully doing so in such large numbers is indeed a remarkable achievement. For IBS, it demonstrates several things... our ability to scale up, the confidence of the industry in us as a trusted partner, fulfilling our promise to deliver outstanding value and service. Beyond everything, it shows the commitment and dedication of our staff” says VK Mathews, Chairman & CEO IBS Group.