03 March 2016, Seoul: IBS Software (IBS) has been selected by T’way Airlines as its Passenger Services System (PSS) provider for a further period of five years. The contract for the extension of the engagement was formally signed in Seoul earlier in the week by Hong-Geun Jeong - President and CEO, T’way and Ryo Funakoshi - Vice President & Head of Operations – East Asia, IBS. The engagement will see T’way Airlines continue to use IBS’ Passenger Services System (PSS), iFly Res, for integrated reservations, ticketing, and departure control operations. T’way Airlines started operations in late 2010 and the IBS’ PSS platform was implemented a few months later. During the period, IBS supported T’way Airlines grow from 1.5 million to over 4 million Revenue Passenger Boarded (RPB). The airline is now poised to grow significantly with induction of additional fleet and opening of new routes.
The multi layered architecture and modular design of iFly Res will considerably augment the operational scalability of T’way Airlines to expand to newer markets and support increasing passenger volumes. The system will enable superior customer service since it can easily be configured to suit both the business needs of the airline and market specific requirements. iFly Res will continue to optimize operational and maintenance costs by seamlessly integrating with existing systems irrespective of their technology platforms. With best in class rules engine for creation and distribution of ancillary products and services, the airline would be well positioned to significantly increase its ancillary revenue. Additionally, iFly Res will natively support New Distribution Capability (NDC) and thus address the industry’s current distribution limitations.
IBS, which recently received $170 million private equity investment from Blackstone, has a global presence with nearly 3,000 professionals across nine offices and provides a range of new-generation software products to some of the world’s best airlines, busiest airports, leading cruise lines, major travel distributors and top oil & gas companies.
“iFly Res from IBS has been providing a stable and resilient platform for our commercial operations & continues to offer an impressive range of functions that allows us to enhance our passenger management processes, respond more efficiently to customer needs, and enable efficiencies in cost control. Our relationship with IBS now moves to the next level and we look forward to iFly Res being a noteworthy asset in supporting our expansion plans” said Soo-Young Choi – Vice President & Sales Director of T’way Air.
“Our firm understanding of the Korean market, a full-fledged office in East Asia to provide 24/7 support to our customers combined with the robustness of our product were key considerations for the extension of the contract. iFly Res has a well-defined road map and we ensure that our investment in the product encompasses incorporation of relevant business functions and industry trends such as compliance with IATA’s New Distribution Capability (NDC) program. To get repeat orders from existing customers is a true endorsement of IBS’ outstanding record of delivering value to them, as well as the professionalism and commitment of our people” said Paul Lynch - Senior Vice President & Head of Passenger Services line of business.