Ashok Rajan, Head – Airline Cargo Services, IBS Software and Richard Mujais – General Manager, Middle East Airlines Ground Handling, signing the deal
Ashok Rajan, Head – Airline Cargo Services, IBS Software and Richard Mujais – General Manager, Middle East Airlines Ground Handling, signing the deal

IBS Software to Power Middle East Airlines Cargo Movement

16 January 2018, Beirut: Airline IT solutions specialist IBS Software (IBS) has inked a multi-year contract with Lebanon’s flag carrier Middle East Airlines (MEA) to implement its iCargo solution to manage the cargo movement of the airlines world-wide. IBS’ widely acclaimed software was selected for its unique capability to provide a single unified platform to manage all cargo business needs; from worldwide sales, commercial and capacity management to handling operations at their operational nerve center – the Beirut hub - and to fully integrated billing, invoicing, accounting and interline processing. The selection of IBS and iCargo is the culmination of an intense market scan and selection process, spanning over a year. The implementation of iCargo will help MEA to truly transform their cargo business through definition of new sales and capacity management processes, smarter workflow based decision making, accelerated and fully digitized flow of information between sales, operations and revenue accounting and most importantly, allows a redesign of its business process by aligning to industry best practices. 

iCargo is a  fully integrated, web based cargo management IT platform that supports the end-to-end requirements of airlines’ core freight business. iCargo provides carriers and other service providers with enhanced capabilities that help to optimize operations, enhance profitability and increase the velocity of business from sale to bill. The iCargo platform has been on a growth trajectory ever since its market introduction in 2008 with a diverse set of 20+ customers including full service cargo carriers, LCCs and regional carriers as well as cargo ground handling service providers across the globe making it the leading cargo management solution for the air transportation industry.

“IBS and iCargo was a natural choice for MEA due to its superior product capabilities, proven technology platform and a very good track record of successful implementations. We are very happy and excited to join the iCargo community and are looking forward to a smooth migration to next generation technology and innovative business practices. We are keen to work together with IBS for a mutually rewarding long term partnership”, said Adib Charif, Head of IT– Middle East Airlines.

The dominance of iCargo in the air cargo management space is clearly the result of the consistent quality of engagements that we, as a team, have been able to deliver over the last few years. We are delighted to further expand our footprint in the Middle-East region and wholeheartedly welcome MEA to our growing list of customers. MEA is an experienced and prominent player in the Middle East aviation space and we are very excited to welcome them to our rapidly expanding customer community. Everyone at IBS starting from our senior leadership is fully committed to the air cargo industry and we will continue to invest in the iCargo platform to help our customers succeed and stay ahead of the game now, and in the future”, said Ashok Rajan, Head – Airline Cargo Services.

About Middle East Airlines

Middle East Airlines, member of the global SkyTeam alliance, with a consolidated route network covering 1062 destinations in 177 countries, the national airline of Lebanon, is one of the leading Middle Eastern carriers. From its home base in Rafik Hariri International Airport in Beirut, Middle East Airlines flies to 32 international destinations in Europe, Middle East and West Africa. MEA’s fleet consists of 18 Airbus Aircraft. MEA offers its customers very luxurious services both on ground and on board, reflecting Lebanese culture and hospitality. For more information about MEA, visit

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