Philippine Airlines employees fly high with IBS Software’s iFly Staff

Manila, Philippines 10 January 2024: Philippine Airlines (PAL) and its affiliate carrier, PAL Express (PALex), have embarked on the next phase of their journey to deploy IBS Software’s iFly Staff travel solution.

Built to improve travel operational efficiency for airline employee travellers, iFly Staff is a SaaS solution designed to automate the end-to-end business and leisure travel booking process for airline employees. The partnership with iFly Staff enables PAL and PALex employees, dependents and retirees to plan, book and manage their travel requirements for leisure and business trips via multiple channels and devices.

PAL is the first Southeast Asian SaaS customer of IBS Software and the fourth from the Asia-Pacific region.

Since the go-live, iFly Staff has significantly improved the travel experiences of PAL employees by replacing tedious paper-based manual processes with self-service booking capability, reducing staff travel booking time from days to minutes. Additional benefits include a reduction in general office backlogs, enhanced policy and security compliance, and the facilitation of multiple payment options.

Jo-Ann Maluenda, Vice President of Human Capital at PAL, remarks: “PAL’s primary objective is to provide our valued employees, their families, and loyal PAL retirees with a smoother, more streamlined, and user-friendly process for availing of their employee travel benefits. With iFly Staff, our employees can now book their trips anytime, anywhere with just a few clicks. We partnered with IBS Software to achieve end-to-end automation of our employee travel booking and administrative processes, introducing industry-best practices without compromising PAL-specific processes. Our PAL and PAL Express employees work diligently to deliver exceptional service to our customers worldwide, and they deserve a flexible and user-friendly travel experience. We also anticipate substantial savings in back-office work.”

Vijay R Chakravarthy, VP & Head of iFly Staff at IBS Software, comments: “We are delighted to have PAL as our first Southeast Asian customer on board iFly Staff. It is significant that PAL has achieved the objectives of this transformation journey and is starting to reap the benefits. We look forward to working closely with stakeholders to enhance experiences and maximize the potential of the solution deployed at PAL.”

About Philippine Airlines

Philippine Airlines (PAL) is the Philippines’ flag carrier and only full-service network airline, as well as the first commercial airline in Asia. PAL's fleet of Boeing, Airbus, and De Havilland aircraft operate scheduled nonstop flights out of hubs in Manila, Cebu, Clark, and Davao to 33 destinations in the Philippines and 39 destinations in Asia, North America, Australia, and the Middle East. Known for its heartwarming and gracious Filipino service, PAL also supports the global economy through air cargo and charter services, while serving the travel needs of overseas Filipinos as well as businesspeople, tourists and families from all over the world. For more information, visit

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