South African Airways migrates to IBS' iCargo

22 February 2011, Nairobi: South African Airways (SAA), the flagship carrier of the Republic of South Africa and the region’s largest airline, has successfully adopted IBS’ next generation, air cargo management solution suite iCargo. iCargo now helps South African Airways manage its entire cargo business including an impressive list of international destinations as well as an extensive domestic and intra-Africa network. The migration to iCargo has been the next logical step for the airline that was, as a member of the Core Group of Influencers, involved with the evolution of the product since its formative stages.

With the implementation of iCargo, South African Airways has made several advances in its use of IT for its business transformation. These include migration from ‘legacy’ systems to a more cost effective and futuristic, flexible and adaptable, fully web based IT platform, and integration of IT for all business functions such as sales, operations and revenue accounting into one coherent and consistent platform thereby eliminating the need for repeat data entry and speeding up the end-toend process. The new solution covers the business process automation and management across all cargo and mail business functions, such as post office mail handling, mail revenue accounting, ULD management, cargo revenue accounting, cargo sales & operations, cargo terminal operations and revenue management.

As a result of the two phase transition, iCargo is being used across the SAA network of 48 stations including 39 international locations, 5 self handled warehouse facilities and its global cargo HQ at Johannesburg. iCargo, the world’s most definitive cargo solution, is set to further improve process efficiencies, provide scalability, enhance profitability and fuel the cargo business growth plans of South African Airways.

“iCargo will enable SAA Cargo to bring its entire network to a real time basis, thus enabling improved communication to customers regarding the transport of their cargo, whilst allowing for improved yield management and profit optimization. The integrated system allows for improved management of the overall cargo flow within the SAA network,” says Gary Hoyle, CFO SAA Cargo.

Available both in licensed and SaaS (Software as a Service) modes, the iCargo solution suite’s impressive list of customers across six continents include names like All Nippon Airways (ANA), Jet Blue, Kingfisher Airlines, Nippon Cargo Airlines (NCA) and Qantas.“South African Airways has always shown its willingness to lead technology change in the air cargo industry and IBS is proud to be their partner in this strategic business initiative. iCargo has captured the imagination of the air cargo community and in just a few years it has become the market leader among next generation cargo management solutions. Our outstanding track record of delivering value to our customers, as well as the professionalism and commitment of our people has made us a trusted transformation partner among some of the iconic names in the industry. The introduction of iCargo at South African Airways is the beginning of its Africa story and we believe IBS and iCargo will play a key enabling role for the air freight industry in Africa for years to come,” says Akshay Shrivastava, Sr. Vice President and Global Head of Cargo Line of Business, IBS.

About South African Airways

South African Airways (SAA) is the leading airline on the African continent and consistently receives awards from numerous top-rated publications and international organisations for being the best African airline. Now 76 years old, SAA was one of the first national airlines in the world. SAA is owned by the South African government and falls under the portfolio of the Department of Public Enterprises. The airline employs almost 8 000 people around the world and carries over 6.9 million passengers a year on a route network that serves 34 cities in 26 countries. In April 2006, SAA became a member of the largest airline network in the world, Star Alliance. SAA has one of the youngest and most modern fleets, with 53 aircraft including a brand-new A330-200, A340-300 and 600s, and A319 aircraft. SAA Technical is the largest maintenance facility in Africa and performs maintenance work for more than 40 major airline