Empowering modern passenger experiences, airline retailing, and staff travel

iFly is the industry’s only cloud-native platform boosting airline profitability, agile passenger operations, and industry partnerships by enabling digital consumer experiences across channels and traveler touchpoints.

Ready to become a digital-first airline?

The travel industry’s technology landscape has long been overdue for a reset and upgrade. Complex legacy systems are ubiquitous and hinder airline agility, flexibility, and evolution. It’s time for the rich consumer experiences and digital strategies that drive success, innovation, and efficiency in so many other industries to spill over to travel.

iFly is an open, cloud-native, and digitally-native airline platform for intelligent omni channel retailing, distribution, partner integration, and staff travel. Designed from inception with native offer and order management principles, iFly revolutionizes airline retailing, servicing, and business processes.

With open APIs, dynamic rules engines, and data-driven customer profiles at its core, iFly packages personalized air and non-air offers across traveler touchpoints throughout the journey. IATA NDC and One Order certified, the platform supports modern sales and distribution across channels and streamlines end-to-end passenger processing.

Airline Operations Solutions

Insights

T’way Air’s digital-first customer focus

T’way Air’s digital-first customer focus

As T’way Air embarked on its start-up journey in a crowded and competitive marketplace, they knew that a differentiated customer experience built on a solid digital foundation would be critical. Find out how this philosophy became the cornerstone of their success.
Read More
NDC native or compliant: What to look for in your PSS

NDC native or compliant: What to look for in your PSS

As NDC gains momentum in the industry, airlines seek greater product differentiation, personalization, rich content capabilities, and packaged ancillary offers. In the move to a modern distribution landscape, what’s the difference between NDC compliant or native platforms?
Read More
Waltzing Matilda teams up with IBS to launch new airline

Waltzing Matilda teams up with IBS to launch new airline

"Airlines need to be lean, agile, and digital-first. Travelers want a seamless digital experience which is why we partnered with IBS Software. We can manage the airline on a single integrated platform, meaning we can spend more time focusing on our customers, rather than IT headaches."
Read More
Artificial Intelligence and automation in airline contact centers

Artificial Intelligence and automation in airline contact centers

AI and automation strategies help airlines improve and internalize agent-based interactions by using self-service features to create more holistic, cost-effective, and meaningful customer experiences.
Read More
The crisis and the opportunity

The crisis and the opportunity

While every crisis is a shake-up, turning headwinds into tailwinds is what allows companies to come out stronger. Technology holds the key to success and long-term sustainability. The legacy technologies the airline industry relies upon hinder quick responses to changing conditions.
Read More
A roadmap for airline distribution, retailing, and pricing

A roadmap for airline distribution, retailing, and pricing

As airlines strive to be more responsive to changes in demand, reliance and focus on digital and data-driven strategies - especially in the areas of distribution, retailing, and pricing - allow them to create expanded, personalized ancillary offers to renew their revenue streams and re-establish customer confidence.
Read More

Success Stories

Case Study

Opening new skies for Fly Gangwon with an agile PSS migration

Fly Gangwon evaluated multiple Passenger Services System vendors following SITA's announcement that it would discontinue its PSS business. The airline selected IBS Software's iFly RES PSS, an integrated reservations and departure control system product suite.

Read More

Case Study

EGO Airways’ remote PSS implementation

EGO Airways wanted a PSS that could support an open system architecture and API toolset, manage ancillary sales across channels, and support single-sign-on to deliver a seamless user experience across multiple customer-facing interfaces. Find out what iFly delivered following its fully remote implementation during aviation’s most challenging times.

Read More

Case Study

Bamboo Airways: from start-up to 1 million+ passengers in just 6 months

True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors.

Read More

Marquee Customers

  • Bamboo
  • JinAir
  • SunExpress
  • TWay

Our Airline Passenger Offerings

Find out how a winning technology platform can boost your growth.