Empowering modern passenger experiences, airline retailing, and staff travel

iFly is the industry’s only cloud-native platform boosting airline profitability, agile passenger operations, and industry partnerships by enabling digital consumer experiences across channels and traveler touchpoints.

Ready to become a digital-first airline?

The travel industry’s technology landscape has long been overdue for a reset and upgrade. Complex legacy systems are ubiquitous and hinder airline agility, flexibility, and evolution. It’s time for the rich consumer experiences and digital strategies that drive success, innovation, and efficiency in so many other industries to spill over to travel.

iFly is an open, cloud-native, and digitally-native airline platform for intelligent omni channel retailing, distribution, partner integration, and staff travel. Designed from inception with native offer and order management principles, iFly revolutionizes airline retailing, servicing, and business processes.

With open APIs, dynamic rules engines, and data-driven customer profiles at its core, iFly packages personalized air and non-air offers across traveler touchpoints throughout the journey. IATA NDC and One Order certified, the platform supports modern sales and distribution across channels and streamlines end-to-end passenger processing.

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Insights

Machine Learning applications that boost airline ancillary revenues through personalized offers, today

Maximizing revenue per passenger is critical on the road to recovery and beyond. Find out how ML-driven personalized recommendations boost airline revenues and enhance the traveler experience.

The journey to delivering customer value with modern retailing based on offers and orders

Increasing airline revenues and improving the traveller experience through modern airline retailing.

Achieving Real Dynamic Pricing in Air Travel

For decades, airlines have employed relatively static pricing concepts to offset the risks associated with unsold inventory and overbooking.

Artificial Intelligence and automation in airline contact centers

AI and automation strategies help airlines improve and internalize agent-based interactions by using self-service features to create more holistic, cost-effective, and meaningful customer experiences.

A roadmap for airline distribution, retailing, and pricing

As airlines strive to be more responsive to changes in demand, reliance and focus on digital and data-driven strategies - especially in the areas of distribution, retailing, and pricing - allow them to create expanded, personalized ancillary offers to renew their revenue streams and re-establish customer confidence.

Making airline Interlining with Offers and Orders work

Interlining with offers and orders is going to be a game-changer for the travel industry, unlocking modern retailing's multiplier effect across airline partners. Find out how to make it work even as industry standards continue to mature and evolve.

Case Study

Opening new skies for Fly Gangwon with an agile PSS migration

Fly Gangwon evaluated multiple Passenger Services System vendors following SITA's announcement that it would discontinue its PSS business. The airline selected IBS Software's iFly RES PSS, an integrated reservations and departure control system product suite.

Case Study

How SunExpress improved revenue generation opportunities and boosted yield by deploying a unified seat only and tour operator allotment PSS platform

Increasing SunExpress´seat and tour operator revenues through a unified platform How iFly RES helped SunExpress increase revenues, yield, efficiency, and customer satisfaction by migrating from multiple systems for seat only and tour operator allotment sales to a single and fully integrated platform.

Case Study

Bamboo Airways: from start-up to 1 million+ passengers in just 6 months

True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors.