Ready for modern airline retailing and passenger processing?
iFly RES is an omnichannel platform for airline retailing, reservations, servicing, and end-to-end passenger processing that drives richer and more profitable traveler experiences. Digital by design, iFly RES is NDC and One Order certified. Its native offer and order management capabilities maximize modern retailing opportunities across channels, consumer touchpoints, and the entire travel lifecycle.
The platform’s retailing, ancillary, and business rules engines deliver immediate flexibility and revenue benefits. With data-driven customer profiles at its core, iFly RES’s offer management system coupled with dynamic and continuous pricing enables infinite price points and personalization, integrating product demand, customer context, and customer value. Dynamic pricing occurs during each pricing request, while artificial intelligence and machine-learning-based pricing for air and non-air ancillaries further boost airline revenues. iFly RES’s digital sales tools integrate customer data across touchpoints boosting conversion, revenues, and productivity.
The system’s rich set of NDC and proprietary APIs enables modern distribution, real-time information exchanges, and seamless transactions that lead to greater business profitability and customer value across touchpoints. The platform supports traditional as well as NDC based codeshare, interlining, and GDS distribution, in a One Order or e-Ticketed fashion, eliminating any risk of revenue loss from the traditional channels.
Fully integrated departure control capabilities with a shared single-seat map ensure an enhanced customer experience with real time service delivery, retailing at airport customer touch points, and advanced check-in options.
Underpinned by a highly available platform, iFly RES’s open architecture instantly scales to business needs and models, offering unmatched agility, flexibility, and efficiency.
100+% PB growth
in the last 3 years
200+ Tour Operators
50+ OTAs & METAs
30000+ agent users connected directly using GDS bypass
iFly RES Add-on Modules
The iFly RES ecommerce engine (iFly RES IBE) amplifies enhanced customer shopping experiences through dynamic packaging and retailing of airline products and services. The IBE can be configured to offer fare families or branded fares displays based on an airline´s product strategy. It also supports dynamic pricing of air and non-air ancillaries based on airline configured rule sets or alternatively thanks to the platform’s flexible integration capabilities of artificial intelligence and machine-learning engines. The iFly RES IBE content management console ensures airlines can dynamically manage product offerings, ensuring faster time to market and vendor independence. The platform also supports web check-in, including ancillary sales.
The iFly RES IBE also offers an agency portal to facilitate distribution partnerships. Airlines can retail all their products directly through travel sellers based on workflows that efficiently manage allocation requests and bookings.
iFly RES and the IBE come readily integrated with IBS’ iLoyal platform or allows for integration with any third-party loyalty platform.
The iFly RES IBE non-air commerce engine enables non-air digital retailing through a dynamic aggregation platform, allowing fast and simple integration of third-party products, such as hotels, cars, insurance, and more.
Travel Commerce is fully integrated into the iFly RES and can be integrated into an airline’s existing IBE, 3rd party IBEs, or other customer touchpoints. The solution acts as an aggregation layer and an order management tool, enabling access to third-party content. It manages the dependencies between the different content components, presenting the customer with a single and uniform view across purchased products.
The Tour Operator contract module supports the efficient management of tour operator contracts and allotments, including the ability to load and manage seasonal and single flight contracts and interface with tour operator systems to exchange contract allotments, booking counts, and price information.
iFly RES’s Tour Operator module is a unique and industry-first single inventory solution. The solution provides an integrated tour operator allotment and seat-only flight inventory record that can be optimized through a revenue management system.
The solution enables the independent retailing of ancillaries to tour operator passengers through iFly RES IBE and APIs. These ancillaries are automatically merged with tour operator manifests.
Shopping Cache enables the distribution of shopping data to third-party aggregators to support the dynamic packaging of content.
The module can be deployed as a flat-file format to exchange data between partners, such as Tour Operators subscribing to i.e., OTDS and EDF format.
Shopping Cache can also be integrated into any IBE or airline.com to power advanced search tools using the Shopping Cache API to include efficient offer displays or price maps, dynamic date widgets based on flight availability, and calendar fare displays.
iFly Direct Messaging delivers airline commercial and operational messages to any partner or entity involved in the travel process.
Delivering critical messaging securely and efficiently is an essential element in the airline industry. Direct Messaging helps airlines significantly lower data costs and improve profitability.
The solution is platform-agnostic, allowing airlines to connect to any provider and securely deliver any Type A or Type B message sets at a substantially reduced cost.
A flexible digital wallet for a winning travel credits strategy
Travel credits, like vouchers or flight credits, kick-in when travel plans change, whether caused by the airline, the traveler, or force majeure. But a change in plans doesn't have to lead to lost revenues for airlines, nor friction for travelers.
An effective travel credit strategy, supported by a cutting-edge digital wallet, sets the ground for win-win outcomes. Yet, most airlines still struggle to manage travel credits, causing frustration to their customers and lost revenues for them. It doesn't have to be that way. Five ways IBS Software's digital wallet can help:
- A customer-centric user experience
- Highly flexible redemption deployment options
- Improved cash retention through deeper customer engagement
- Analytics-driven management approach
- Increased efficiency and cost-savings through automation
Staff and Corporate Travel
Whether for airline or corporate partner staff, employee business, duty, and leisure travel need to fulfill managed conditions. Simple booking experiences, compliance with travel policies, and efficient expense reporting are just some of them.
iFly Staff is a comprehensive duty and leisure travel management solution for airline staff. Extensive business rule configurations enable staff and HR to enjoy compliant and seamless booking, travel, and reporting experiences through the highly flexible and automated self-service solution.
iFly Corporate facilitates the management of negotiated fares and agreements between airlines and their corporate partners. Offering corporations and their employees a seamless end-to-end booking, approval, and expense reporting experience, the solution enables fully compliant travel, whether for business or leisure.
True to its core principle "More than just a flight", Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors.
Since T'way Air was born in 2010, we have always known that our ability to create a differentiated customer experience would be the key to our success. We are obsessed with this philosophy, and it's ingrained in everything we do - every day.
"Airlines need to be lean, agile, and digital-first. Travelers want a seamless digital experience which is why we partnered with IBS Software. We can manage the airline on a single integrated platform, meaning we can spend more time focusing on our customers, rather than IT headaches."