Why are airline loyalty programs attractive targets for fraud?

Loyalty points represent real economic value and can be converted into flights, upgrades, and rewards, making them attractive targets for attackers.

What are the most common types of airline loyalty fraud?

Common types include account takeover, unauthorized redemption of points, internal misuse of loyalty systems, and exploitation of program rules.

How can airlines detect loyalty fraud earlier?

Airlines detect loyalty fraud using transaction monitoring, behavioral analytics, anomaly detection models, and machine learning-based fraud detection systems.

How can airlines reduce loyalty program fraud risk?

Airlines can reduce fraud risk by implementing stronger authentication, monitoring redemption behavior, auditing internal system access, and using modern loyalty platforms with built-in fraud detection capabilities.

Empowering hospitality

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A new generation of travelers is changing how they find inspiration, research, and book travel. And with a growing desire for personalized experiences beyond room bookings, the hospitality industry needs to adapt quickly to attract travelers´ attention and stay relevant.

But most hotels and travel sellers are challenged with data silos dispersed across different systems, making it difficult to innovate and virtually impossible to deliver personalized guest experiences.

iStay solves this problem with a unified platform comprised of CRS, PMS, RMS, Booking Engine, distribution, and loyalty software, providing unprecedented opportunities to delight guests, empower staff, and grow.

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Insights

From data to action - driving ROI from data in hospitality

"We have so much data, but we still don´t really get much out of it," was a recent lament from a major hotel chain. This is a common problem, so why is it so hard to turn data into quantifiable ROI? The hospitality industry sits on a goldmine of data, be it guest preferences, booking behaviors, demand patterns, revenue trends, or operational insights.

How top-performing hotels turn big data into big wins

In today’s competitive landscape, the difference between surviving and thriving lies in how effectively hotels use the data they collect. For many, that data is trapped in disconnected systems, causing missed revenue, inconsistent service, and operational inefficiencies.

Rebuilding hotel tech stacks for the Agentic AI era

A new kind of traveller is emerging, one who may never visit your website, click an ad, or speak to a human. Instead, they rely on their personal AI agent to plan, compare, negotiate, and book every aspect of their trip. This shift marks a seismic change in how travel is discovered and transacted, demanding a fundamental rethink of hotel technology stacks.

Why legacy PMSs are holding hotels back and how cloud technology solves it

s hospitality evolves, hotels must streamline operations, harness data more effectively, and enhance efficiency to stay competitive. The Property Management System (PMS) is at the core of hotel management, an essential tool connecting various hotel functions.

How top-performing hotels harness the power of technology to turbocharge operations

Running a profitable hotel today demands more than great service. It takes intelligent operations. With labor shortages, rising costs, and growing guest expectations, today’s hotel operations demand more than manual workarounds and disconnected systems.

Unlocking AI's potential with a unified hospitality management platform

AI has been more of a buzzword than a business-changing reality in the hospitality industry. This is largely due to the fragmented systems used to manage different core processes. Disconnected systems and their data silos prevent a holistic view of guest behavior and make it difficult to apply AI-driven insights effectively.

Unlock the Ultimate Competitive Advantage with a Unified PMS

The hospitality industry is evolving—are you keeping up? Hotel chains are breaking free from outdated, fragmented systems and embracing new, modern and efficient solutions. Discover how leading hotels are transforming operations, boosting revenue, and delivering exceptional guest experiences with unified technology.

How unbundling and re-bundling enable personalized guest experiences and increased revenues in hospitality

Personalizing the guest experience while boosting hospitality revenues Find out how modern retail practices are helping transform hospitality players from accommodation providers to total destination services retailers.

Simplifying Personalization for the Travel & Hospitality Industry

Explore how personalization can exceed customers' expectations and drive loyalty, improving both revenue share per customer and creating new revenue streams.

Four ways to grow hotel revenues from small groups

While the statistics show continued fluctuating demand, they also point to a steadily rising trend demonstrating that people are anxious to travel again.

Boosting upsell and cross-sell opportunities with innovative shopping cart strategies

Discover how non-linear shopping cart strategies boost hospitality revenues, customer engagement, and loyalty.

Four keys to boosting hotel website conversion with online experimentation and testing

Four keys to boosting hotel website conversion with online experimentation and testing Experimentation is an important part of the learning process in any practice area.

Blog

Why UTC partnered with IBS Software to Modernise its Central Reservation System

Great hospitality has always been about creating memorable guest experiences. Traditionally, that has largely been defined by offering amazing accommodations, quality amenities, value-add activities and attentive service. However, today's travellers are also increasingly expecting digital conveniences.