Empowering airline loyalty management

Enabling new member engagement, revenue, and partnership opportunities for leading airline loyalty programs worldwide.

Unleashing your airline loyalty program's full business potential

Driving member engagement and integrating partner everyday earn and burn opportunities are vital to generating airline loyalty program revenues. A loyalty scheme's underlying technology platform can make or break program management and its ability to realize its full business potential. Too often, airline loyalty leaders scrap or dilute innovative program designs because their systems are too expensive, resource-intensive, and time-consuming to adapt. Or simply unable to support critical capabilities and features.

iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations. Its flexible and open set-up enables easy partner integration and agility to quickly launch, test, monitor, and adapt innovative offers to market. Intelligent tools and 360-degree customer analytics facilitate the launch of highly segmented, targeted, and personalized B2B and B2C campaigns. Delivered through a SaaS model, airlines can benefit from full platform integration with low operating costs or a modular best-of-breed components approach.

Loyalty Management Solutions

Insights

Deploying next-generation airline loyalty programs

Deploying next-generation airline loyalty programs

This white paper explores how highly configurable loyalty platforms, developed on modern cloud architectures, drive program innovation; fast time to market; deeper member engagement; business and revenue growth; agile partner integration; and operational cost-efficiencies.
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Five steps to accelerate member acquisition

Five steps to accelerate member acquisition

A flying audience is a prime target for new member acquisition; at no other time will they be so exposed to an airline´s marketing channels. This eBook explores five essential steps to convert your flying customers into loyalty program members.
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Is your airline loyalty platform holding you back?

Is your airline loyalty platform holding you back?

Too often, legacy systems are a costly roadblock to innovation for loyalty leaders. This blog explores features that drive cutting-edge loyalty programs and how a modern, cloud-native airline loyalty platform drives innovation, member engagement, revenues, and cost savings.
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Improving airline loyalty currency value

Improving airline loyalty currency value

With so many loyalty programs competing to be top of wallet, a strategic approach to creating a valuable currency is critical. This eBook explores four low or no-cost ways to improve the value of airline loyalty currencies.
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Five ways a flexible cloud platform drives business success for loyalty leaders

Five ways a flexible cloud platform drives business success for loyalty leaders

Launching new business ideas or adapting program designs in airline loyalty are only as viable as the underlying technology can support them. Too often, airline loyalty leaders face painfully long, resource-intensive, and costly systems customizations to get new ideas off the ground or integrate new partners into the ecosystem.
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Advanced loyalty fraud detection using machine learning

Advanced loyalty fraud detection using machine learning

Airline loyalty programs are a prime target for fraud given the amount of personal information they contain. Find out how sophisticated detection platforms can proactively identify loyalty fraud and mitigate risks to protect program members and the airline brand.
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Success Stories

Case Study

The Eastern Miles story, largest system migration in loyalty

Following its merger with Shanghai Airlines, China Eastern Airlines faced the mammoth task of consolidating 30+ million members under its Eastern Miles loyalty program. Find out how iLoyal helped convert Eastern Miles into an operationally efficient profit center.

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Case Study

Bringing loyalty to a global stage

As part of its process to join the Star Alliance, this major airline had to adapt its systems strategy to meet the demanding membership requirements. Find out how iLoyal interfaced the airline's loyalty system with other Star Alliance partner systems and ensured strict compliance.

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Case Study

Helping a leading loyalty corporation engage new SMEs

A high net worth loyalty corporation, carved out from a major Australian full-service carrier, manages B2B and B2C loyalty programs for the parent airline and third-party customers. Find out how iLoyal helped it achieve consistent double-digit annual growth and surpass its competitors.

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Marquee Customers

  • Air Canada
  • Avianca
  • Bamboo
  • China Eastern
  • Qantas
  • South-African-Air
  • SunExpress

Our Loyalty Management Offerings

Find out how a winning technology platform can boost your growth.