iTravel Cruise is a fully web-based, customer-centric cruise reservations system, enabling cruise lines and travel companies to stay ahead digitally. It integrates the entire product suite for the vacation travel market in all its forms, including individual travel, packages and group travel.
The platform enables collaborative evolution, development of fast-moving guest-centric satellite applications and efficient ecosystem integration. Centralized administration through HQ versions of onboard systems significantly drive efficiencies and reduce data redundancies.
The solution can be interfaced with external systems, such as GDS, accounting and financial packages, customer relationship management systems, and yield management systems. It has a wide range of customer and technology driven features and functionalities designed to simplify the end-to-end management of multi-travel resource bookings.
iTravel Cruise Modules
iTravel Cruise is your one-stop shop to manage every phase of the booking process. It enables consultative selling through its innovative sales platform for call centers and travel agents, designed to enhance customer experience and improve sales conversion.
Multiple Business Model Support - Supports multiple business models to distribute and sell a wide range of cruise products and services
Dynamic Inventory and Pricing Management – Manage supply chain through advanced, interactive digital dashboards that provide real-time response and instant updates
High Productivity Set-up Apps - See decision drivers and make changes to operations from one screen
Digital Content Access - Efficiently connect product sources through the Aggregation Engine
Context Driven - Enables policy execution based on business and customer context
Advanced Search Techniques - Improve search relevance and yield while reducing search response times
Customer Centricity - Personalize customer engagement across the trip lifecycle
Explore the role of digital technology in helping cruise lines develop new strategies to respond to changing expectations, guest health requirements and regulatory changes.