iTravel Cruise is a fully web-based, customer-centric cruise reservations system, enabling cruise lines and travel companies to stay ahead digitally. It integrates the entire product suite for the vacation travel market in all its forms, including individual travel, packages and group travel.
The platform enables collaborative evolution, development of fast-moving guest-centric satellite applications and efficient ecosystem integration. Centralized administration through HQ versions of onboard systems significantly drive efficiencies and reduce data redundancies.
The solution can be interfaced with external systems, such as GDS, accounting and financial packages, customer relationship management systems, and yield management systems. It has a wide range of customer and technology driven features and functionalities designed to simplify the end-to-end management of multi-travel resource bookings.
iTravel Cruise Modules
iTravel Cruise is your one-stop shop to manage every phase of the booking process. It enables consultative selling through its innovative sales platform for call centers and travel agents, designed to enhance customer experience and improve sales conversion.
Multiple Business Model Support - Supports multiple business models to distribute and sell a wide range of cruise products and services
Dynamic Inventory and Pricing Management – Manage supply chain through advanced, interactive digital dashboards that provide real-time response and instant updates
High Productivity Set-up Apps - See decision drivers and make changes to operations from one screen
Digital Content Access - Efficiently connect product sources through the Aggregation Engine
Context Driven - Enables policy execution based on business and customer context
Advanced Search Techniques - Improve search relevance and yield while reducing search response times
Customer Centricity - Personalize customer engagement across the trip lifecycle
iTravel Loyalty is a highly flexible next generation Customer Influencer Platform that allows cruise lines to build and draw actionable insights through a 360° customer view, across multiple channels, and enhance their data set within a secure, privacy law compliant environment.
Enhance your Customer Knowledge - Structured profile capturing and targeted incentive mechanisms
Drive Third Party Business - Flexible partnership models, real time earn and burn and more
Accelerate Ancillary Earnings - Multiple incentive mechanisms and currency models
Personalization of Benefits - Benefits packaging and option to select benefits
Alternate Earn Models - Revenue based and cashback incentives
The solution suite for smart ships with smart cabins, improving guest experience and enabling efficiency across onboard operations for cruise lines. It integrates closely with CRM and Reservation Systems to provide functionality that meets the demands of a cruise line to maximize client satisfaction and revenue, while providing immediate access to real-time data across the whole fleet.
Versatile PMS - Deliver personalized guest experiences and automation to boost operational efficiency
One click Check-in – Fast online or offline check-in for passengers
Activities & Shore Excursions - Easy tracking, managing and booking for shore excursions, events, and services on-board
Vessel Management – End-to-end vessel management for cabin, gangways, public rooms and more
Crew Apps - Enable the crew to adapt to the needs of the guests onboard and render exceptional services on any device
iTravel POS (Point-of-Sale) is a cloud-enabled integrated shore-ship solution designed with to provide greater flexibility to guests by enabling them to order food, beverages and retail from the convenience of their staterooms. Centralized administration eliminates the siloed operations across ships and a hardware independent solution ensures uninterrupted performance irrespective of network latency or connectivity.
Multi-Channel Support – Order using mobile apps, cabin TV or table top kiosks
Multi-mode Orders - Configured to operate in open, traditional, speciality dining and retail outlets
Payment Support - Supports multiple forms of payments, including charge cards and credit/debit cards
Integrated passenger profile - Holistic view of customer dining preferences and order history to provide a personalized order taking experience
Digital Kitchen Operations - manages the routing of orders to the appropriate galley, based on the orders, course, menu and other parameters, reducing time for order turnarounds
Headquarter/Shoreside Version – Cloud-based headquarter version allows centralized administration and efficient monitoring of onboard sales from anywhere
Pricing Management - Defines item price for all passenger types and currency for each price group
Multi-Level Menu Management - Create multiple levels of sub-categories in a menu and applicability criteria by date and time range
The next generation customer and crew focused onboard dining management system that supports the business processes of end-to-end dining, right from table reservations to payments. Its wide range of customer, crew and technology-driven features provide a seamless experience across all touch points. The cloud-based dining solution integrates with the Central Cruise Reservation System to deliver high-level dining management capability for onboard personnel.
Reservation Management - Manage reservations, tables and guests across multiple locations and varied dining options, onboard a vessel or across the fleet, all on a single platform
Integrated Ecosystem - Provide pre-cruise dining reservations to the guest, by integrating with reservation system using standard shopping and booking APIs
Bulk Assignment - Allocate across location and optimize wait times with real time floor dynamics
Restaurant Location Configuration - Add new restaurant locations and associate cuisine, capacity, meal type, time slots and POS info with ease
Dynamic Floor Management – Optimize restaurant floor space to serve more guests. Control table inventory, dining sections and groups with an intuitive GUI interface.
Headquarter/Shoreside Version – The cloud based headquarter version allows centralized administration and efficient monitoring of all aspects of onboard dining
IBS' next-generation cloudbased Document Management Solution is aimed at helping cruise lines revolutionize guest communications. It provides the right tools to create, design, deliver and deploy documentssupporting cruise line marketing and operation teams by providing a platform for rich document templates and multi-lingual support.
Dynamic Documentation - Generate documents dynamically using template selection rules and edit directly
Content Engine - Store, retrieve, modify, and upload all media content on the cloud
Contactless Customer Engagement - Traceability of customer communication across the channels helps marketing teams maintain brand consistency
Rich Content - Import pre-designed content to add dynamic document attributes to the template
The iTravel Guest Navigator app creates a seamless travel experience for cruise line guests by guiding them through their vacation, anticipating needs and reacting in real time. The mobile app will help cruise lines tap into the growing market of travellers who prioritise mobile-first interactions. The mobile app can be downloaded from the App Store™, Play Store™ and other app marketplaces, and is compatible with most devices.
Fleet & Vessel Information
Highlight key benefits of the fleet and voyages by providing interactive options to explore real-time overview of ship's position
Provide comprehensive details about the voyage to help customers manage their journey hassle free
Check-in/out with Virtual Key
Enable smart phone access to cabins and other designated areas, driven by Bluetooth technology
Let customers discover onboard culinary delights, put together by award-winning chefs, giving them the choice of room service or dining in
Shore Excursion Reservations
Makes shore excursions easily accessible to customers through vivid content and availability
Allow customers to discover city of call including attractions, areas of interest, accommodation options and other related information using spatial services
Include images, GIFs, videos, or audio files directly in push notifications for more compelling communications with on-board customers
Get customer feedback on a wide range of product and service categories
Social Media Integration
Guide customers to publish user-generated content on social media including photos, videos, reviews and likes
Putting customer centricity first
Achieving guest personalization across the journey life-cycle through new engagement practices.
Surviving & thriving in the new normal
As cruise lines plot their recovery from the pandemic, those that have modern and flexible digital platforms will have the competitive edge.
The Roadmap for transforming cruise lines during COVID-19 & beyond
Explore the role of digital technology in helping cruise lines develop new strategies to respond to changing expectations, guest health requirements and regulatory changes.