Airport Operations

IBS’ iAirport suite, an integrated information management platform, helps airports to enhance operational efficiency by providing differentiated passenger experience through innovative mobility and passenger interaction technologies. By efficient monitoring and management of the passenger feedback process, it also helps airports greatly improve service quality.

From freight systems to terminal operations, the iAirport suite has creative digital solutions for a diverse range of ecosystems within airports, aimed at driving efficiencies, bringing down costs, generating new business, and elevating user experience.

iAirport Operations is a comprehensive application used to plan, manage and track flights, airport resource allocation and usage from the initial schedule planning stage through to billing. It enables effective real-time management of airport resources allowing more flights to operate with shorter turn-around times. It provides a centralized view of data from disparate sources for clear situational analysis and strategic business decision making. It makes way for a faster and more accurate airline invoicing experience that will generate a steady, timely cash flow as a direct result of efficient data capture.


  • Centralized Database

    Acts as a common, shared infrastructure which supports and integrates a range of application modules in the airport and has a central database that allows real-time data visualization and historical comparison. It supports a variety of protocol stacks enabling seamless integration with third party systems.

  • Billing Management

    Cost effective billing management solution makes airline billing easy with the accurate data about usage of airport resources. A state-of-the-art validation engine assists the users in identifying and correcting erroneous billing data.

  • Resource Utilization

    Effective resource management is a comprehensive resource management solution that enables airports to effectively utilize its Terminals, Runways, Gates, Stands, Check-in desks and Baggage reclaims. It automates resource allocation at the planned times and maximizes efficiency for airport resources.

  • Messaging Broker

    Messaging broker ensures hassle free decoding of electronic messages from airlines and other airport stakeholders with minimal manual intervention. It is an intelligent, dynamic message mask that allows the user to add new message types or amend existing ones with ease.

  • ACDM

    Provides accurate flight turn around projections and estimated times that improves collaboration between airports to maximize capacity and reduce emission and operating costs. It provides improved situational awareness through the iAirport alerts / prompts

IBS’ iAirport Passenger Relationship Management suite of products provides airports with next-generation technology platforms to continuously improve passenger experience. In an environment of ever-increasing expectations from passengers and travellers, the lack of insight into passenger feedback can lead to insufficient and delayed action causing inconvenience to passengers, reducing service quality and revenue opportunities in the form of airport shopping and F&B.

The IBS iAirport Passenger Relationship Management suite encompasses all the digital experiences for passengers and travellers including a digital kiosk platform, feedback management and interactive mobile solutions. It is equipped with a real-time, multi-modal feedback engine that can be seamlessly integrated with existing channels like websites/portals, mobile apps, social media, IVRS, and kiosks. Our Digital practice comprises of the best designers, technologists, and experts to help airports design and derive a blueprint for a connected experience leveraging their IT ecosystem to deliver the right experience, on the right device, using the right technologies and platforms to enhance passenger delight.


  • Digital Kiosk Platform

    A rich, multimedia-based, multi-platform, secure framework designed for intuitive access to all airport and flight-related information helps interactive way-finding, notifications, shopping, and ancillary services to improve sales uplift at airports. The kiosk also provides an integrated content management system with multi-channel support (web, kiosk, and mobile) enabling real-time dynamic content updates and remote administration.

  • Passenger Feedback Management

    A closed-loop feedback management system with comprehensive notification workflow and a rich analytics engine to monitor, manage, and benchmark service quality. It empowers airports by enabling analysis of captured data using a rich set of analytical reports/dashboards.

  • Mobility

    IBS provides comprehensive application frameworks across platforms that allow airports to quickly deploy mobile applications for airport information, flight updates, feedback, and ancillary services.

Departure Control Systems, a next-generation airport departure control system from IBS, automates all key processes related to airport passenger management operation and ensures improved customer service with extensive use of self-service options such as kiosks and web-based check-in.


  • Rules Engines

    Reduces operational cost with robust rules engines that automate time-consuming and critical processes.

  • Seamless Integration

    Integrates seamlessly with existing systems irrespective of technology platforms.

  • Self-service Options

    Ensures improved customer service with extensive use of self-service options such as kiosks and web-based check-in.

  • Ease of Training

    Reduces training costs and employee replacement costs with an intuitive and easy-to-learn product.

Airport Cargo, a state-of-the-art Cargo Terminal Operations system that automates the processes of a ground handler at airports, that provide cargo services to customer airlines enhancing profitability and revenue optimization. Using cutting edge technology, iAirport Cargo delivers an end-to-end solution that provides expansive functionality and greater visibility at a more detailed level.


  • Improved Profitability

    Enhances cargo business profitability through revenue optimization and improved operational efficiency

  • Flexibility

    Accommodates changing customer service demands

  • Low Response Time

    Responds quickly and effectively to changing market conditions and business situations

  • MIS

    Enables informed decisions through real-time reports and 'what ifs'