Ship Partner on-board solution suite will be core to a cruise line's digital transformation strategy to deliver a seamless personalized experience to customers across the trip life cycle.
The functions of an on-board ship Property Management System (PMS) have grown dramatically over time. Today's system has to facilitate the provision of best possible client experience while effectively controlling operations and vessel security. The system must also be tightly integrated with a cruise lines' shore-side systems to monitor fleet wide activity and trends to enhance marketing, product planning, crew management, and financial reporting. This must all be done in the context of the lowest possible cost of ownership.
Ship Partner, the next-generation fully web-based solution suite for on-board property, guest and personnel management reflects the industry evolution. It is a tightly coupled series of modules that integrates closely with CRM, Loyalty and Reservation Systems to provide scalable functionality that meets the demands of a cruise line to maximize its clients' satisfaction & revenue, and provide immediate access to real time data across the whole fleet, allowing effective product planning and marketing decision support. It provides for a secure vessel operating environment and tools, to ensure that the quality of the passengers' on board experience is best in class.
IBS’s Ship Partner solution suite comprises of the following key modules:
Next generation PMS system built specifically for the cruise industry. Fully integrated with reservation and CRM systems to deliver personalized guest experiences and relying on automation to boost operational efficiency.
- Reservation Loading and Tracking
- Passenger Manifest
- Vessel & Voyage Management
- Gangway Management
- 360-degree Customer Profile
- Passenger Billing
- Visitors Management
- Crew Profile & Billing
- Safety Drills
- Muster Station & Cabin Assignments
- Baggage Tracking
- Currency Exchange
Fast Check-in for passengers on an online or offline mode using a variety of devices like laptops, mobile or tablets to avoid queues and improve guest satisfaction.
- Streamlined Check-in process
- FIT or Group Check-in
- Customizable Check-in workflow
- Easy Passenger Verification
- Remote check-in at ports with minimum connectivity
- Passenger Payment information capture
- Split Billing setup
- Card and Luggage Tag Printing
- RFID integration
- Last Minute Booking
The Guest Portal mobile app creates a seamless travel experience for cruise line guests by guiding them through the transitional stages of their vacation by anticipating needs and reacting in real time. The mobile app will help cruise lines tap into the growing market of travelers, given their social connectivity and mobile first interactions.
While customers get an ideal travel companion that ensures a stress-free vacation experience, cruise line organizations could also achieve a number of strategic goals like below that would drive additional revenue growth:
- Enhanced Customer Experience & Personalization
- Create an additional Revenue Channel
- Improve Service Levels
- Increase Staff Productivity
The mobile app boasts of being built on next-gen mobile frameworks and is designed in a way that can be easily customized by cruise lines to fit individual marketing and branding needs. The app also seamlessly integrates with Reservation, PMS, CRM and CMS systems for optimal functional coverage. The hybrid mobile app can be deployed to App Store™, Play Store™ and other app market-places and is compatible with all devices.
The Guest Portal mobile app is feature-packed and comes with capabilities that can function both online (land & maritime networks) and offline.
Fleet & Vessel Information:
Ability to highlight the elegance & grandeur of the fleet and voyages by providing interactive options to explore real time overview of ship’s position, speed, heading & course while cruising, maneuvering, piloting or docking.
Comprehensive details about the voyage to help customers manage their journey hassle free. Pre-Post cruise booking details that will help customers manage a travel dairy to make the best of their time.
Check-in/out with Virtual Key
The Virtual key feature in the app makes it possible for customers to use their smartphones to unlock cabin doors and access other designated areas. Driven by Bluetooth technology, the virtual key will use standalone device authentication improving visibility and real-time communication throughout the journey.
Let’s customers discover on-board culinary delights put together by award-winning chefs, enabling customers to choose (room service or to dine-in), provide reviews, decide gratuity and share experiences.
Shore Excursion Reservations
Makes shore excursions easily accessible to customers through vivid content & availability, with the option to reserve recommended product listing focused on customer preferences.
Ability to catalogue all merchandize and offers onboard providing an easy mode for customers to browse merchandize, view and compare details and buy from anywhere onboard to get it delivered at the customer’s preferred location or even pick up at a store later.
Tour Guide The Tour Guide feature will allow customers to discover about the city of call including attractions, must visit places, areas of interest, accommodation options and others related information using spatial services.
The app is incorporated with VR capabilities giving customers new virtual experiences with tours across ship public areas, decks, dining halls, life onboard etc. even before their cruise to trigger excitement or even inspire them to go for a cruise vacation.
Provision for customers to preview, select, order (soft + hard copies) of photos taken during the course of voyage.
A dedicated section in the app for customers to track and monitor the status of their luggage anytime and from anywhere while they enjoy their trip.
Include images, GIFs, videos, or audio files directly in push notifications for more compelling messages that would be useful for customers to know onboard. The app provides the ability to enable push notifications for both online and offline modes.
Specialized services for promoting partners of cruise lines as well as context-based promotion and deals onboard and onshore.
The Survey and Feedback functionality will be available to position surveys to customers and solicit feedback on a wide range of product and service categories. The survey questionnaire is fully dynamic and customization can be extended to the specific customer, itinerary, ship level etc.
Social Media Integration
Gets customers to interact with family and friends via all popular social media channels. The app will guide customers to publish user-generated content on social media including photos, videos, reviews and likes.
Managing On-Shore excursions across the fleet has never been easier, Ship Partners’ Shorex module allows to easily track, manage and book shore excursions, events and services on-board to increase revenue per passenger.
- Shorex Catalog Management
- Book Shorex/Tour
- Inventory/Pricing Setup
- Setup Shorex packages
- Mark-up & Slab-based pricing models
- Pricing per person or Quantity-based
- Book FIT and Groups
- Shorex Manifest
- Shorex Vendor Management
- Vendor Notifications
- Shorex – Passenger Bus Assignments
- Crew Mobile App – For Shorex Management & Tracking
The POS is versatile and known for its capabilities to remove barriers for transactions anytime, anywhere and for anything. Supporting a cash free environment on-board, Ship Partner's point-of-sale systems can be installed at food & beverage, retail, medical and spa outlets to enable sales through RFID devices, on-board key cards or credit cards.
- Multiple Form of Payments
- Configured for use at restaurants, bars, medical and spa outlets
- Fully Integrated with Ship Partner Stock and Dining Systems
- Item Availability by Colour coding
- Parent and Child Product Displays
- Packages Management (Drink Packages etc.)
- Multi Course Dining Management
- Split Checks
- Integration with Pax Profile
- Passenger and Crew Billing
- Open Table Functionality
- Signature capture on tablets
- Guest Comments/Modifiers (less ice, more ice etc.)
- End of Day Report
Take full control of your stock with real time inventory management across the fleet, centralized control of purchasing, vendor management and invoicing.
- Purchase Workflow
- Purchase Order Management
- Bid Management
- Issue Requests
- Stock Item Management (Definition, Pricing, Inventory)
- Package Definition & Management
- Menu Engineering
- Interactive Calendar based Menu Scheduling
- Recipe Management
- Integrated with Ship Partner POS and Dining Management Systems
- Purchase Analysis
- Sales & Budgeting
Streamlined Crew Management by Ship Partner empowers Cruise Lines to view and adapt to their ever changing workforce, a crucial link and a differentiator for the brand. Ship Partner Crew enables simplified crew scheduling including comprehensive recruitment procedures and storage of employment records, crew safety & operational certification tracking.
- Crew Profile Management
- Single/Mass crew sign on/off
- Global Crew Planning
- Minimum Manning
- Crew Training Scheduler
- Crew check-in /check-out status
- Crew payments
- Competency & Qualification Management
- Employment & Contract Management