Customer Engagement Suite

Transforming Customer Experience. Engage, Socialize and Gamify

Enables airline to streamline all major areas of customer interactions and provide competitive advantage by seamlessly integrating people and processes in order to engage customers better.

Customer Engagement Suite

Overview

Customer Engagement Suite

Our Customer Engagement Suite enables you to streamline all major areas of customer interactions and gain a competitive advantage by seamlessly integrating people and processes for better customer engagement, ranging from responding to product queries to rewarding customers for their interest and involvement in the brand. It employs ‘gamification’ strategies that integrate easily with your core business and builds online social communities to collect a 360-degree data store to build a personalized relationship with your customers.

Features

Integration with Other Platforms

The suite can easily integrate with your core business systems, be it a loyalty or a marketing system, as well as with support systems like accounting, booking engines and reward stores.

Contact Centre

The iFly Loyalty Contact Centre module would help airline to streamline all major areas of customer interactions by seamlessly integrating people and processes in order to engage customers better.

Responsive Member Portal

Suite comprises of an off the shelf member portal, which can be customized to enable key loyalty functions at a self-service mode to its members.

Communication Support

Suite provides you with easy to “build and re-use” communication templates with placeholders that personalize the message exchanges with customers.

Mobile Capabilities

Customer experience is driven through context-based communication delivered at the right time on a platform that is most close to customer- mobile phones.

Social Media Connect

The system has the capability to integrate with social media networks like Facebook, LinkedIn and Twitter with the devices like smart phones and tablets allowing customers to share their social presence.

Comprehensive Customer Data Store

The suite ships with a dedicated repository of customer data collected from various online and offline customer interactions, to build an extensive customer data store.

Build Gamification Strategies

Gamification strategies allow you to conduct challenges to generate customer interest. Track customer responses and reward customers by awarding badges and positions on leader boards.