Cruise Reservations

The next-generation cruise reservation platform

iTravel Cruise, your one-stop shop to manage every phase of the booking process which enables consultative selling through its innovative sales platform for Call Center and Travel Agents, designed to enhance customer experience and improve sales conversion.

Digital Cruise Solutions

Overview

iTravel Cruise

iTravel is a fully web-based, customer-centric cruise reservations system. It integrates the entire product suite for the vacation travel market in all its forms including individual travel, packages, group travel besides FIT cruise products. The solution has customer centricity at its core. At the centre of its universe is a flexible customer profile module. With a state-of-the art rule engine that allows cruise lines to set policies based on customer and business context, iTravel comes with a powerful selling layer which allows call centre agents and travel agents to be consultative sellers.

The solution can be interfaced with external systems, such as GDS, accounting and financial packages, customer relationship management systems, and yield management systems. XML API provides for integration as a booking engine into existing web-based shopping front ends. It has a wide range of customer and technology driven features and functionalities designed to simplify the end-to-end management of multi-travel resource bookings.

iTravel Cruise – Overview Diagram

Features

Customer Centricity

Enables a cruise company to personalize its engagement across the trip lifecycle.

Unconstrained Access to Digital Content

Enable your enterprise to efficiently connect product sources through the Aggregation Engine.

Business & Customer Context Driven

Enables policy execution based on business and customer context.

Multiple Business Model Support

iTravel supports multiple business models, from selling with or without value addition a range of products from FIT products to different shades of packages such as Tailor Made packages, Escorted Tours, Dynamic Vacation experiences etc.

High Productivity Set-up Apps

iTravel comes with several productivity tools ranging from mainly Intelli-boards (which provide the ability to see decision drivers and make changes to operations from one screen) to excel uploads for products, contracts etc., which significantly reduce set-up time.

Advanced Search Techniques

New strategies like Scoping & Prioritization Rules improve search relevance and yield while reducing search response times.

Dynamic Inventory and Pricing Management

Ensure synchronization between demand and supply through advanced, interactive digital dashboards that provide real-time response and instant updates.

Flexible Selling Platform

iTravel comes with a sophisticated selling platform that can sell from both internal and external pools of inventory.

Context Management

Dynamically define contexts and actions on occurrence of the context.