Personalization Is The Product

Personalization Is The Product

Personalization of offering is paramount in the digital era for all businesses and is especially true for Travel Industry. As consumers become less reluctant to leave their digital footprint online and share their personal data, the potential for personalization is enormous

In this webinar, you will learn:

  • Examples of businesses which have effectively used Personalization in their strategy
  • The new trends in consumer behaviour in a mobile centric world
  • How can the incumbents use customer data effectively?
  • What Do You Need To Successfully Personalize?

Speaker

Hennry H. Harteveldt

Henry H. Harteveldt

Founder, Atmosphere Research Group. Henry was named in the 2014 "Skift 30" list of travel industry movers and shakers. Founded Atmosphere Research Group in 2011 and provides trustworthy research and perspective to the global travel industry.

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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Realizing Value from Blockchain - The New Link in the Loyalty Chain

Realizing Value from Blockchain - The New Link in the Loyalty Chain

Blockchain is the one of the key trends being talked about across industries, with huge potential to transform business operating models in the long term. And, the travel industry is no different, especially the customer loyalty domain. Attend this webcast to see blockchain technology in action in the context of loyalty programs.

In this webinar, you will learn:

  • Learn the basics about blockchain
  • Learn when to and when not to use blockchain
  • Learn about the use cases of blockchain in loyalty programs
  • See blockchain in action through a demo on Smart Vouchers

Speaker

Dilip Varma

Dilip Varma, Enterprise Architect, Loyalty, IBS Software Services

Enterprise architect and consultant with 15+ years of experience in airline and travel business domains. Focus areas include enterprise architecture, loyalty programs, customer engagement and product management. Responsible for product management and strategy in the loyalty line of business at IBS Software.

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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The triggers for the Retail Transformation in the Airline Industry

The triggers for the Retail Transformation in the Airline Industry

Digital Retail Transformation, in the context of airlines, is about modernising the distribution landscape to support airline distribution as a retailer. This is where many airlines are aiming to be, or to transition to, over the next three years. That transition can vary in severity – from ensuring and adding some distribution flexibility and agility to improved order management all the way to the other extreme – starting a programme to move away from traditional PSS systems over the next few years. There is no right and wrong, and every airline must decide for themselves, after thorough evaluation, which path is right for them.

In this webinar, you will learn:

  • What are the triggers for this transformation?
  • What do we already have, what do we need?
  • What are the challenges to be overcome for the transformation?

Speaker

Daniel Friedli

Daniel Friedli

Managing Director and Partner, Travel in Motion. Daniel is a solution driven travel industry consultant with deep knowledge in the passenger airline and consumer travel domain. He has a strong background in solution development, project management, portfolio management, business development and strategy definition.

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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Leading change in the digital era

Leading change in the digital era

Disruptions are becoming the norm in today’s world as incumbents are faced by an onslaught of innovation from newcomers across industries. Only the companies which are cognizant of the disruptors and respond with agility can survive.

In this webinar, you will learn:

  • The importance of managing change effectively within an organization
  • Change Management is a long term strategy decision to be taken
  • Are some Airlines managing this more effectively than others?

Speakers

Ursula Silling

Ursula Silling

Founder CEO, XXL Solutions. Expertise in Digital transformation & change management, innovation and customer experience, loyalty, distribution & sales, new revenue models, modern marketing & communication, analytics & decision support & tailor made research /market intelligence.

Vikash Sureka

Vikash Sureka

CFO, IBS Software Services. Business leader with hands-on experience in management, investor relations, strategic planning, mergers, acquisitions, financial planning and control.

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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Airlines at the Precipice of a new era

Airlines at the Precipice of a new era

In the era of intense competition, Airlines invest heavily in features which are directly visible to passengers. Airline operations remain hidden to the passengers as they are not too tangible. Unfortunately, when outages happen and schedules go awry, Airlines face the ire on social media.

In this webinar, you will learn:

  • The impact of social media when airline operations are affected
  • The inadequacy of legacy systems to meet the customer demands
  • The importance of investing in latest operations technology and systems

Speaker

Daniel Stecher

Daniel Stecher

Vice President, Airline Operations, IBS Software. Daniel has over 20 years of Experience in logistics industry, Air Cargo and Airline Business IT Solutions. He is responsible for sales and business development of IBS’ Airline Operations solutions across all regions.

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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An Integrated Fleet Optimization Framework for Oil & Gas Industry

An Integrated Fleet Optimization Framework for Oil & Gas Industry

Logistics is a key component of Oil & Gas supply chain. Attend this webinar to understand how an integrated fleet optimization framework can help oil & gas companies drive efficiencies across the supply chain and potentially reduce 10-25% of the logistics spend.

In this webinar, you will learn:

  • Guiding principles of fleet optimization
  • Key steps to establish an effective fleet optimization framework
  • Commercial, contractual and operational aspects to be considered
  • Benefits of fleet optimization framework

Speaker

Miguel Bravo

Miguel Bravo

SCM & logistics management professional with 20 years of experience in Oil & Gas logistics & supply chain

This webinar is part of the Thought Leadership Webinar Series from IBS Software Services.

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