Trends & Insights that define the industry

Software Acceptance - A Recipe for Success

Delivering a software product that drives your business outcomes is always a challenge. Assuring in-built quality from inside-out and outside-in perspectives is key to any transition and transformation. A transformational program is successful only when the user accepts the product as fit for purpose. Effective acceptance testing expedites this process and should be treated as a strategic quality initiative rather than a dispensable cost or an afterthought.

A Digital Approach to Airline Disruption

Cancellations, delays, diversions – commercial aviation moves to the constant beat of irregular operations (IROPS) and other disruptions. Each year the cost of disruption to airlines and their customers runs into an estimated $60 billion. IROPS pose a constant challenge to profits and maintaining customer satisfaction. Survival amid these challenges requires the right technology and effective communication between personnel.

Digital Innovations to Automate the Mining Supply Chain

The global mining industry is facing unprecedented challenges from COVID-19, volatile commodity prices, and carbon neutrality commitments. Digital innovations on supply chain automation could provide the breakthrough for improvement in mining efficiency and productivity, lowering operating costs, and providing a safer working environment. Robotics Process Automation (RPA) tools and touchless technologies automate routine jobs, bring real-time visibility and control over mining operations. Automation also eliminates duplication of jobs, reduces operating costs, generates advanced data analytics, and frees up time for professionals to focus on decision making, solving problems, and improve communications.

Driving revenue amid COVID-19: How can airlines survive the new normal?

The post-COVID road to recovery won’t be without its challenges for airlines as they work hand in hand with regulatory bodies and governments worldwide to enable a sustainable growth trajectory from the present slump. While airlines across the globe ponder over ways to reduce costs, they also need to focus on generating revenue from their operations to sustain the business. Airlines will need to innovate in order to remain relevant in these tough times, and they need to look beyond their own product horizons to stimulate demand and start the long road to recovery.

Logistics Transformation Models for Energy Companies & Charter Airlines

The energy industry is going through a massive transformation aimed at delivering efficiency in operations to effectively function in the fluctuating demand and supply environment. This shift would necessitate new business models and process innovations across various disciplines - including logistics. Supply function stakeholders need to ask themselves pertinent questions regarding the logistics strategies and processes, and the collaboration models with charter airlines and helicopter companies.

How travel agents can stay competitive with NDC

Using direct connectivity with airlines is not a new concept, and several travel agents have been doing it for a while. This means travel agents can transact directly with airlines using their own communication channel. However, is it good enough for travel agents to stay competitive? Or is there a better solution that can give travel agents an easier way to use rich content, dynamic pricing, and personalisation on flights and associated products?

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