Trends and insights that shape the industry

Four key levers for large-scale digital transformation success

As the travel industry aims to become more customer-centric, agile, efficient, and collaborative, airlines are in the midst of critical digital transformation initiatives. Planning and deploying a large-scale transformation to achieve desired outcomes can be complex. But understanding the impact and required changes to business processes, operations, and organization is often more challenging.

How unbundling and re-bundling enable personalized guest experiences and increased revenues in hospitality

Aiming to replicate the modern retailing and personalization practices and techniques from other sectors, the travel industry is in a state of transformation. And hospitality is no exception.

 As hotels and other properties evolve from accommodation providers to total destination services retailers, technology, business, organization, and partnerships need to advance in lockstep. While unbundling the hospitality offer is the first step to finer product segmentation, data and dynamic packaging technology are the game-changers to delivering personalized offers that deliver value to guests and increased revenues for properties.

Indonesia’s Aviation Market: Emerging Stronger in a Post-COVID World

This paper is a follow-up to the white paper that we published in December 2021 – “Indonesia’s Aviation Market: Emerging stronger in a post-COVID world.” The initial paper analyzed how the pandemic has impacted the Indonesian market and the opportunities for Indonesian carriers to emerge stronger in the post-pandemic world. With borders now open again and all travel restrictions (both domestic and international) lifted, the market is now well on its way to recovering. 

How modern technology can simplify a highly complex cruise line IT landscape

The changing face of cruise line audiences and increasing technological savviness across consumers of all age groups need to be accompanied by modern IT architectures. A snapshot at the current cruise line technology landscape reveals a fragmented patchwork of legacy shore-side and ship-side systems that hinder the industry's digital transformation.

Embracing artificial intelligence for upstream logistics excellence

Artificial intelligence is now helping energy & resources companies to reinvent the upstream workforce and material supply chain with data-driven supply chain insights, intelligent demand forecasting, advanced logistics optimization and accurate predictions, while supporting the low-carbon energy transition. A paradigm shift is taking place as the industry embraces self-learning and self-optimizing models to improve the supply chain performance after facing unprecedented challenges from COVID-19.

Deploying next-generation airline loyalty programs

For loyalty leaders, there´s little worse than coming up with a great idea that will add value to program members and generate revenues for the airline and its partners, only to find out that their technology infrastructure won´t support it. This is a problem many airline loyalty leaders face, including one of the authors of this white paper in a former role at a leading airline. Legacy technology architectures, whether in-house or from vendors, are often the root cause of these frustrations. Sometimes, loyalty leaders don´t even realize this. The rigidity of monolithic systems translates into costly and time-consuming customization projects that take an army of IT experts to deliver.

Managing change in airline operations with crew pairing optimization

Crew planning and optimization are central to any airline´s operations, cost management, and customer service delivery. Typically, airlines assign thousands of employees to hundreds of flights with aircrafts varying considerably in size, equipment, and configuration. Crew skills, experience, and preferences must be considered, along with company policies, union rules, and labor regulations.

Revenue Growth Strategies for Workforce Camp Accommodation Providers

There has never been a more important & critical time for Workforce Camp accommodation providers to have a concrete action plan in place, to win back the confidence of the guests and their clients. Maintaining high standards of safety, health and hygiene measures is going to be one of the significant challenges. It is essential to revisit the service offerings, continue planning for the future as well as take steps to drive faster recovery to stay competitive. Workforce Camp accommodation providers need to develop a comprehensive mitigation plan and digital strategies. It is highly critical to revamp revenue growth strategies by improving the services & offerings.

Software Acceptance - A Recipe for Success

Delivering a software product that drives your business outcomes is always a challenge. Assuring in-built quality from inside-out and outside-in perspectives is key to any transition and transformation. A transformational program is successful only when the user accepts the product as fit for purpose. Effective acceptance testing expedites this process and should be treated as a strategic quality initiative rather than a dispensable cost or an afterthought.